A Troubleshooting
Windows MultiPoint is unable to display the monitor's native or recommended resolutions for some
larger monitors.
Cause Solution
The MultiSeat zero client has a lower maximum resolution
than some larger monitors can display.
The maximum resolution supported by the t200 Zero Client is
2048 x 1152.
Switching from USB to PS/2 mouse or keyboard (and vice versa) requires the stations to be remapped.
Cause Solution
The MultiPoint operating system stores the previous mapping
of keyboards and mice to each display, and it attempts to
continue to use that mapping.
Use the Remap all stations feature in the MultiPoint
Manager when changing keyboard or mouse configurations
in any way.
The host USB mouse has failed on some USB ports after re-associating .
Cause Solution
Not all pairs of USB ports on the host PC can be used for a
USB keyboard and mouse.
HP highly recommends using a PS/2 keyboard and a PS/2
mouse on the host PC.
WMSReserved and SRCShell user accounts are found.
Cause Solution
These user accounts exist on purpose. These user accounts are a critical part of the Windows
MultiPoint 2011 operating system and should not be deleted
or tampered with.
Auto-Logon did not work properly.
Cause Solution
The MP2011 Auto-Login feature cannot work if the user
account used does not have a password.
Set a password on the user account.
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