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Support Information
Don’t Forget to Register!
You can register your computer through the Help and
Support Center. Click the Windows Start Button
®
, and
then click Help and Support.
Where to Get Help
Follow these steps when you need help
1 Check the setup poster and product documentation for
help with setting up and using your computer.
2 Use the Help and Support Center for help with hardware
and software questions. Click the Windows Start
Button, and then click Help and Support. The Help
and Support Center provides useful troubleshooting
information and includes the following:
• Link to register your computer.
• System information, including your computer product
number, model number, and serial number.
• E-mail support.
• HP Real Time Chat with qualified support specialists.
• Support phone numbers.
• Link to the User Guides for your computer.
3 If you think you have a hardware issue, before calling the
Customer Care Center, run the PC-Doctor diagnostic tool
that is preinstalled on your computer. Click the
Windows Start Button, All Programs, PC Help &
Tools, and then click PC-Doctor.
4 For help online, go to the HP Customer Care Center
Web site at: http://www.hp.com/support
5 If you have not solved the problem, first, call your
computer retailer, or second, call the HP Customer Care
Center at:
Australia:
HP: 1300 721 147
Compaq: 1300 888 423
Mon.–Fri. 10 a.m.–9 p.m.,
Sat.–Sun. 10 a.m.–4 p.m. (local time)
Hong Kong SAR: 2802 4098
Macau SAR: 0800-366
Mon.–Fri. 9 a.m.–6 p.m.,
Sat. 9 a.m.–1 p.m.
India: 1-800-114772 (Toll Free)
0124 2346992 (Toll)
9350623861 (SMS Only)
Monday to Saturday 9am–9pm
Hours are subject to change without notice.
Indonesia: (21) 350-3408
Mon.–Fri. 8 a.m.–5 p.m.
Malaysia: 1800 88 8588
Mon.–Fri. 8:30 a.m.–9:30 p.m.,
Sat. 8:30 a.m.–12:30 p.m.
New Zealand:
HP: 0 800 441 147
Compaq: 0 800 113 694
Mon.–Fri. 10 a.m.–9 p.m.,
Sat.–Sun. 10 a.m.–4 p.m. (local time)
Philippines: (2) 867-3551
Mon.–Fri. 8:30 a.m.–9:30 p.m.,
Sat. 8:30 a.m.–12:30 p.m.
Singapore: 6272 5300
Mon.–Fri. 8:30 a.m.–9:30 p.m.,
Sat. 8:30 a.m.–12:30 p.m.
Thailand: (2) 353-9000
Mon.–Fri. 8:30 a.m.–9:30 p.m.,
Sat. 8:30 a.m.–12:30 p.m.
Vietnam: Call your retailer.
Hours are subject to change without notice.
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