HPC EI Series - Troubleshooting; Gas Burner and Pilot Issues; Oven Smoke and Temperature Issues; Pizza Cooking Problems

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Service
We suggest that our products be
serviced by a professional certified in
the US by the National Fireplace
Troubleshooting
Table 11.1, below indicates some potential causes
and countermeasures to the symptoms indicated in
bold type. Please contact your retailer or certified
technician for service and repair.
Problem
Possible Causes
Solution
Gas burner does not light up
No spark
Replace your battery , make sure you
have power to the oven if using adaptor
Check pilot for spider webs or ashes and
clear it from the pilot burner
No gas
Make sure gas valve is open
Make sure tank has propane and for
natural gas make sure shut off valve is ON
Tank might be empty
Pilot does NOT stay lit
Insufficient gas
(most common in Natural gas
hook-up)
- (check recommended gas tubing
sizes/run) if you don’t have sufficient
natural gas pilot will not ignite. If there is
more than one appliance using gas at a
time, pressure to oven might be
diminished
Debris in pilot
Ashes or spider webs can obstruct pilot
not allowing it to fire- blow with a
compressed air keyboard duster
Too much smoke coming out of oven
Wood is wet
-Make sure wood is dry and free of paint,
oils, sap, varnishes
Fire is not hot enough
Turn gas valve to high till smoke
diminishes
Oven door opening is
not allowing air in to vent, thus
killing fire
Make sure door opening allows enough air
to burn fire(remove door)
Pizza dough not cooking fast enough
Hearth is not hot enough
-use infrared thermometer to check hearth
temperature should be 625 to 650 degrees
Oven temperature is low
Add wood or turn gas higher
Pizza is burning
Oven too hot
-let oven cool down
Turn pizza more often
Pizza is not cooking on top
Pizza has too many ingredients
-Put pizza on aluminum paddle
And raise it to the top of oven (it’s hotter
on top of the oven)
Fire is not hot enough
Turn gas up