HPC EI Series - User Manual

Questions and Answers

K
kimgloriaAug 19, 2025
Why is too much smoke coming out of my HPC Kitchen Appliances oven?
- G
  greggblankenshipAug 19, 2025
  Excessive smoke from your HPC Kitchen Appliances oven can occur if the wood you're using is wet, or contains paint, oils, sap, or varnishes. Make sure to use dry, untreated wood. Also, the fire may not be hot enough; try turning the gas valve to high until the smoke diminishes. Another potential cause is that the oven door opening isn't allowing enough air in to vent, which could be killing the fire. Try removing the door to ensure adequate airflow.
B
Brian CoxAug 21, 2025
What to do if my HPC Kitchen Appliances pizza is burning?
- J
  Joshua VazquezAug 22, 2025
  If your pizza is burning in your HPC Kitchen Appliances oven, it could be that the oven is too hot. Allow the oven to cool down. Additionally, try turning the pizza more often to prevent burning.
S
Sonya AveryAug 25, 2025
How to fix a gas burner that does not light up on my HPC Kitchen Appliances?
- A
  Alyssa Gordon PhDAug 25, 2025
  If the gas burner on your HPC Kitchen Appliances isn't lighting, several factors could be at play. First, ensure there's a spark by replacing the battery or confirming power if you're using an adapter. Check the pilot for spider webs or ashes and clear any obstructions from the pilot burner. Also, ensure the gas valve is open, the propane tank isn't empty, and, for natural gas, the shut-off valve is ON.
R
Renee PittsAug 26, 2025
What to do if pizza dough is not cooking fast enough in my HPC Kitchen Appliances?
- K
  Karen WhiteAug 27, 2025
  If your pizza dough isn't cooking fast enough in your HPC Kitchen Appliances oven, the hearth might not be hot enough. Use an infrared thermometer to check; the hearth temperature should be between 625 and 650 degrees. Also, the oven temperature might be too low; try adding wood or turning the gas higher.
J
Jessica RiveraAug 28, 2025
Why does the pilot does NOT stay lit on my HPC Kitchen Appliances?
- J
  Jeremy KimAug 28, 2025
  If the pilot light won't stay lit on your HPC Kitchen Appliances, it could be due to insufficient gas, especially with a natural gas hook-up. Check the recommended gas tubing sizes and run. If multiple appliances use gas simultaneously, the pressure to the oven might be diminished. Debris in the pilot, such as ashes or spider webs, can also obstruct the pilot. Blow it out with a compressed air keyboard duster.
D
Denise DixonAug 30, 2025
What to do if pizza is not cooking on top in my HPC Kitchen Appliances?
- V
  vstrongAug 30, 2025
  If your pizza isn't cooking on top in your HPC Kitchen Appliances oven, it could be due to too many ingredients. Try placing the pizza on an aluminum paddle and raising it to the top of the oven, where it's hotter. Another reason could be that the fire isn't hot enough. Try turning the gas up.
R
rebecca67Sep 1, 2025
What to do if my HPC Indoor Fireplace has no power or response?
- B
  brandonhudsonSep 1, 2025
  If your HPC Indoor Fireplace is not responding or has no power, first confirm that the breaker, wall switch, and remote are all turned on. If the remote isn't working, try changing the batteries. Also, check the external 5A fuse.
D
Dean CampbellSep 3, 2025
Why is the main burner turning off and on frequently on my HPC Indoor Fireplace?
- J
  Jaime HillSep 3, 2025
  If the main burner of your HPC Indoor Fireplace frequently turns off and on, the pilot flame might be too small. Remove the pilot head and clean the orifice. Also, the gas pressure may be too low, so check that. A defective thermocouple can also cause this issue, so consider replacing it. Improperly applied media could also be the cause.
L
Leah MontoyaSep 6, 2025
What to do if the remote or app will not communicate with my HPC Indoor Fireplace unit?
- J
  John LeeSep 6, 2025
  If the remote or app won't communicate with your HPC Indoor Fireplace unit, it may be out of range. Move closer to the unit and ensure a clear line of sight. Also, check the communication cable of the transceiver and make sure the indicator light on the transceiver is on, as the transceiver may not be communicating with the module.
M
Mr. James King Jr.Sep 8, 2025
How to fix a pilot light that will not light on my HPC Indoor Fireplace?
- L
  lyonsaustinSep 8, 2025
  If the pilot light of your HPC Indoor Fireplace won't light, it could be due to several reasons. First, confirm that the gas pressure is correct. If the gas pressure is fine, the igniter element might be open or have failed; in either case, you should change the igniter element. Another possibility is that the pilot orifice is dirty or clogged; remove the orifice and clean it.

Summary

Safety Information

Safety Alert Symbol and Signal Words

Explains the safety alert symbol and signal word panels used in the manual.

LP Gas Handling Precautions

Details hazards and safe practices for handling LP gas cylinders and connections.

General Safety Guidelines

Provides recommendations for professional installation and product care.

Symbol Legend

Defines the meaning of the 'IMPORTANT' symbol used in the manual.

Installer Safety Requirements

Outlines responsibilities and codes for installers, including gas specifications.

Oven Operation Safety

Lists warnings for operating the oven, including clearances and hot surfaces.

LP Tank System Requirements

Enclosure Ventilation Specifications

Specifies required ventilation openings for LP tank enclosures based on tank size.

LP Tank Enclosure Design & Specifications

Details enclosure design rules and opening specifications for LP tanks.

Propane Cylinder Safety Requirements

Covers safety requirements for propane cylinders, including valve type and OPD.

Securing and Connecting the LP Tank

Instructions for physically securing the LP tank and making gas connections.

Oven Operation and First Firing

Lighting the Oven Burner

Step-by-step guide for igniting the oven's gas burner and pilot light.

Grilling and Baking Instructions

Guidance on using the oven for grilling and baking, including temperature control.

First Firing Procedure

Details the initial heating process to properly cure the oven and its materials.

Forno Series Installation

Forno Series Components

Illustrates the main parts of the Forno Series oven: Cart, Hearth, and Oven.

Disassembly and Reassembly

Step-by-step instructions for taking apart and putting back together the oven.

Natural Gas Connection

Explains how to connect the Forno Series oven to a natural gas supply.

Oven Vent System

Describes the function and safe usage of the oven vent for door operation.

Villa Series Installation

Villa Series Installation Requirements

Covers requirements for installing the Villa Series oven in a countertop.

Countertop Cut-out Diagram

Provides precise dimensions for creating the countertop opening for the oven.

Side Support Placement

Details the placement of side supports for the counter and flange with locking clips.

Preparation and Assembly Steps

Ensures all parts are present and guides initial assembly steps for the Villa Series.

Cabinet Elevation Diagrams

Illustrates front and rear elevations of the cabinet for the Villa Series installation.

Natural Gas Connection

Details how to connect the Villa Series oven to a natural gas supply line.

Di Napoli Series Installation

General Installation Requirements

Specifies minimum clearances, electrical, and gas requirements for Di Napoli Series.

Mason Built Base Requirements

Illustrates side and front/rear bearing construction for mason built bases.

Concrete Base Requirements

Outlines requirements for concrete bases regarding gas and electrical connections.

Chimney Specifications

Provides guidance on chimney diameter and height requirements for the oven.

Product Specifications

Lists key product dimensions, electrical, and gas supply requirements.

Base Construction and Oven Placement

Steps for building the base and positioning the oven/hearth onto it.

Arched Front and Stone Installation

Instructions for installing the arched front and finishing with stone material.

Troubleshooting

Gas Burner and Pilot Issues

Troubleshooting steps for when the gas burner won't light or pilot stays lit.

Oven Smoke and Temperature Issues

Addresses common problems like too much smoke or incorrect oven temperatures.

Pizza Cooking Problems

Solutions for issues like dough not cooking fast enough or burning.

Product Information

Compatible Accessories

Lists available accessories for enhancing the oven's functionality.

Replacement Parts

Information on how to order replacement parts for the oven.

Warranty Information

Details the product warranty, coverage, and terms for HPC Hybrid Ovens.

HPC EI Series Specifications

General

Brand	HPC
Model	EI Series
Category	Outdoor Fireplace
Language	English

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10 pages

HPC EI Series - User Manual

Table of Contents

Questions and Answers

Summary

Safety Information

Safety Alert Symbol and Signal Words

LP Gas Handling Precautions

General Safety Guidelines

Symbol Legend

Installer Safety Requirements

Oven Operation Safety

LP Tank System Requirements

Enclosure Ventilation Specifications

LP Tank Enclosure Design & Specifications

Propane Cylinder Safety Requirements

Securing and Connecting the LP Tank

Oven Operation and First Firing

Lighting the Oven Burner

Grilling and Baking Instructions

First Firing Procedure

Forno Series Installation

Forno Series Components

Disassembly and Reassembly

Natural Gas Connection

Oven Vent System

Villa Series Installation

Villa Series Installation Requirements

Countertop Cut-out Diagram

Side Support Placement

Preparation and Assembly Steps

Cabinet Elevation Diagrams

Natural Gas Connection

Di Napoli Series Installation

General Installation Requirements

Mason Built Base Requirements

Concrete Base Requirements

Chimney Specifications

Product Specifications

Base Construction and Oven Placement

Arched Front and Stone Installation

Troubleshooting

Gas Burner and Pilot Issues

Oven Smoke and Temperature Issues

Pizza Cooking Problems

Product Information

Compatible Accessories

Replacement Parts

Warranty Information

HPC EI Series Specifications

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