10 Installing and troubleshooting
Performing basic installation
troubleshooting
If the scanner or software is not working, perform these steps first:
● Check that the power cable is securely connected between the scanner and a
live electrical outlet or a surge protector that is turned on.
● Make sure you have properly and securely connected the scanner to the
computer using either the universal serial bus (USB) or the parallel input/output
(I/O) interface. See "Using interface connections" on page 12.
● If the scanner is making a loud grinding noise, make sure the scanner is
unlocked. Move the lock to the unlocked position.
● Disconnect the power cable from the scanner and turn off the computer. After
30 seconds, reconnect the power cable and then turn on the computer, in that
order.
● If you receive installation file errors, or the scanning software will not run, make
sure all programs are closed and complete the following steps:
a If you have any previous versions of HP scanning software, uninstall that
software. (To uninstall the software, follow the instructions that came with
the software.)
b Double-click the Add/Remove Programs icon.
c Select the HP Precisionscan Pro software and click Add/Remove [for
Windows 95, Windows 98, Windows Millennium Edition (Me), and
Windows NT] or Change (for Windows 2000).
d After the welcome screen, double-click the Repair option on the second
screen. (Choosing Repair will reinstall the software with the same options
you chose the first time.)
e Follow the instructions on the screen.
f If you still receive installation file errors or the scanning software will not
run, uninstall and reinstall the HP scanning software. See "Uninstalling the
software" on page 22.
To Next Page
Loading...