Troubleshooting
10
Section 4 Troubleshooting
IF THE PUMP IS NOT WORKING:
Check Possible Reason Solution
Check for power. Pump is not receiving power.
Check the power outlet or electrical
cord.
GFCI circuit tripped.
Damage to electrical cord or low
voltage from power supply.
Contact a qualified electrician for
professional assistance.
GFCI circuit not
tripped.
GFCI malfunction.
Outlet timer is not
working.
Not working hours or defective. Test or replace a new one.
Not enough water in
the pond.
The water depth should not lower than
40”.
Stop the unit until you get enough water
depth.
Plugged.
Intake Plugged or Fountain impeller
stuck.
Clean the intake. Contact HQUA if it still
cannot be fixed.
IF THE SPRAYING IS VERY SMALL:
ISSUE Solution
Intake Plugged or Fountain impeller stuck.
Clean the intake. Contact HQUA if it still cannot be fixed.
Not enough water in the pond.
The water depth should not lower than 40”.
Debris caught in nozzle hole or defective. Remove nozzle, clean, replace
IF THE PUMP STARTS AND STOPS FREQUENTLY:
ISSUE Solution
Intake Plugged or Fountain impeller stuck.
Clean the intake. Contact HQUA if it still cannot be fixed.
Not enough water in the pond.
The water depth should not lower than 40”.
IF SPRAYING RAISE AND LOWER:
ISSUE Solution
Not enough water in the pond.
The water depth should not lower than 40”.
The water line is too high. Check fountain float for water, replace if any
IF THE PUMP STARTS AND STOPS FREQUENTLY:
ISSUE Solution
Intake Plugged or Fountain impeller stuck.
Clean the intake. Contact HQUA if it still cannot be fixed.
Not enough water in the pond.
The water depth should not lower than 40”.
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