WWW.HRV.CO.NZ | 0800 478 123
FAQ
Where can I get more information on my system?
Our customer service team are more than happy to help – give them
acallon 0800 HRV 123 (0800 478 123). If you would like information
onany of our additional products, please refer to our website.
I’ve had my HRV system for a while – why do I have a black ring
around my outlet vent?
In some houses the air passing out of ceiling outlets will cause a static
charge to build up. This can cause household dust inside the room
tobecome attracted to the charge. Simply wipe away the dust ring with
adry cloth, then open the diuser plate of the vent a little further to help
stop this from recurring. If this persists call us to arrange a visit from one
ofour customer service team.
My ‘Replace filter’ light is on, what does this mean?
This icon provides an approximate timeline for your system’s service and
filter change. We recommend that filters are replaced with a new genuine
HRV filter every two years to ensure the performance of your HRV system
isn’t compromised and you continue to get the best from your system.
What do the ventilation levels on my keypad mean?
At dierent times of the year more or less air is needed to clear
condensation in your house. Higher levels will bring more cold air into
a house. A balance between condensation clearing and reducing the
amount of cold air allowed into a house is needed dependant on each
house. Adjust to suit: spring, summer and autumn: lower ventilation levels
(1 – 3). Winter: higher ventilation levels (3 – 6).
My HRV is working great, but I still get condensation
occasionally on some windows – why is this?
Even though your home is now dry, cold or damp weather conditions may
still lead to some misty windows – certainly far less than what you would
have had without your HRV. No system can guarantee zero condensation
but rest assured your HRV is getting you ascloseaspossible.
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