Applications and Entertainment 148
● How long are the clips? Will I know the estimated time it will take to play the clip
prior to accessing it?
Once you have selected a channel, you will see a listing of the available clips, with each
clip’s length displayed after the clip’s title. In general, a clip’s duration will depend on the
story or content being provided, and can be fairly short or as long as a few minutes.
● Can I access a clip wherever I am, as long as I have my device?
As long as you are on the Nationwide Sprint Network, you will have access to the audio
and video clips.
Note: Sprint TV service does not work while roaming off of the Nationwide Sprint Network or
where service is unavailable.
● Are the videos that I’m viewing “live” videos?
It depends on the content provider. Some of the channels available through Sprint TV &
Movies stream live content. Others provide media on demand with video and audio clips
that are refreshed throughout the day, but those are not “live.”
● After purchasing access to an Available Channel for a monthly fee, do I receive
any confirmation? That is, how do I know it has been purchased?
The next time you access the channel, you bypass the Preview/Purchase dialog box and
go directly to the available content.
● If I don’t subscribe to a data plan, will I still be able to view the multimedia clips?
Yes. For service access charges, please consult your Sprint service plan or visit
sprint.com.
● What does it mean when the video pauses and I see the word “loading” at the
bottom of the screen?
This happens when the device is loading the data necessary to play the clip. It typically
occurs when there is heavy traffic on the network.
● How can I cancel service if I decide I don’t want it?
To cancel your Sprint TV service, visit sprint.com and sign on to My Sprint with your
account number and password. From this page, you have the ability to cancel the
service or any channels to which you subscribe.
● If I put on my stereo headset and insert it into the device’s headset jack, can I turn off the
screen while I am playing an audio (or video) clip without interrupting the clip?
Yes. When you insert your stereo headset into the device’s headset jack, the device
automatically goes into “headset mode,” allowing you to turn the screen off and continue
playing the clip.
(Likewise, if your device is in “headset mode,” a phone call will not disconnect when you
turn off the screen.)
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