18 Quick start guide
13. Factory resetting
Need to start over? If you’re passing your phone on to
someone else or just want a fresh start, you can factory
reset your phone. It’s not a step to be taken lightly.
Factory resetting your phone will delete all your data. It
returns the phone to the state it was in before the first
time you turned it on.
Be sure to back up data (contacts and files) that you want
to keep before you factory reset your phone.
Resetting the phone through settings
1. From the main Home screen, press MENU, and then
tap Settings > Security > Factory reset.
2. Enter “1234”, and then tap OK to start the factory
reset.
Resetting the phone while it’s turned off
1. Press and hold the VOLUME UP, VOLUME DOWN and
END CALL/POWER buttons.
2. Press the VOLUME DOWN button to start the factory
reset, or press any other button to cancel it.
3. When the factory reset process is complete, press the
VOLUME DOWN button to restart your phone and
begin anew.
14. Troubleshooting tips
If you ever have any problem using your phone, here are
some things you can do to set things right again:
If your phone becomes unresponsive, remove the
battery, wait for three seconds, and then reinsert the
battery. Turn the phone back on.
Check for additional updates and useful tips on our
support website: www.htc.com/support.
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