Error
code
Issue Steps to resolve issue
010
No audio coming from
the headset.
1. In the Windows audio settings, adjust the volume level
and make sure the volume is not muted.
2. If the issue persists, in the Windows task tray, right-click
the volume icon Sounds. In the Playback tab, right-
click VIVE Cosmos Set as Default Device.
3. If the issue persists, in the Playback tab, right-click
Speaker VIVE Cosmos Multimedia Audio Set as
Default Device.
4. If the issue persists, restart the link box or converter.
5. If the issue persists, plug the USB cable into a different
USB 3.0 port on your computer.
6. If the issue persists, manually update the USB driver on
your computer. You can also download and install official
driver updates from the website of your motherboard or
USB port manufacturer.
7. If the issue persists, restart your computer.
8. If updating your USB driver doesn't solve the issue,
purchase and use another PCI-Express USB card (with
Intel chipset).
100
USB hub update failed. 1. From your computer, open the Device Manager.
2. Under Universal Serial Bus controllers, find and right-
click Generic USB Hub, and then select Properties.
3. Click the Details tab, and then select Hardware IDs
from the drop-down list.
4. Under Values, find the following nodes:
§ VID: 0BB4, PID: 0315
§ VID: 0BB4, PID: 0323
5. Click the Power Management tab, and then de-select
Allow the computer to turn off this device to save
power option.
6. Restart your computer as well as the link box or
converter.
7. Retry the firmware update.
101
Audio update failed. 1. Restart your computer as well as the link box or
converter.
2. Retry the firmware update.
102, 106,
107, 108
Headset firmware
update failed.
1. Restart your computer as well as the link box or
converter.
2. Retry the firmware update.
69 Settings
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