HTC VIVE - Page 42

3. Wait for a few seconds, and then plug the cables back in. On your computer, you might see
a notification that drivers are being installed. Wait for the installation to finish.
4. Restart the SteamVR app.
If you still get a similar error, repeat the steps again. You can also check if you're encountering a
USB-related issue. For more details, see My headset can't be detected due to a USB port issue.
What should I do? on page 42.
For more information, you may refer to the SteamVR Troubleshooting page.
My headset can't be detected due to a USB port issue. What should I do?
Do the following steps to troubleshoot the issue:
§ Plug the USB cable into a different USB port to confirm if the error is due to a USB port-
related issue.
Option Description
If you have a USB
2.0 port...
Plug the USB cable into the USB 2.0 port.
If you don't have a
USB 2.0 port...
1. Plug the USB cable into a generic USB 3.0 port.
2. Open the SteamVR app, and then tap Create system
report.
3. Make sure that VIVE devices connect via a USB xHCI port rather
than to a port from a specific manufacturer, which might have a
compatibility issue with VIVE.
If the error is not resolved, your issue may not be due to USB port compatibility. For more
troubleshooting suggestions, see What can I do to resolve the "headset not found" error?
on page 41.
§ Manually update the USB driver on your computer. You can also download and install
official driver updates from the website of your motherboard or USB port manufacturer.
If updating your USB driver doesn't solve the error, purchase and use another PCI-Express
USB card (with Intel chipset). Based on our tests, this USB card work well with VIVE:
Inateck
®
2-Port USB3.0 PCI-Express Card (Serial: KTU3FR-2O2I)
For more information, you may refer to the SteamVR Troubleshooting page.
After upgrading to Windows 10, VIVE shows as the computer's main monitor. What
should I do?
Try the following steps to troubleshoot the issue:
1. Disconnect the headset 3-in-1 cable on the link box.
2. Restart your computer.
3. Reconnect the headset 3-in-1 cable on the link box.
42 Headset and link box