I'm experiencing skipped frames. What could I do?
If you've installed software in your computer that automatically adjusts the display (such as for
night mode), it may be causing the conflict.
To resolve the issue, disable the software that may cause the conflict (such as f.lux or Prismatik)
when using VIVE.
I'm seeing drifting motion or floating objects in VR. What could I do?
Try these troubleshooting suggestions.
§ Make sure that there are no reflective surfaces (such as mirrors) within your play area.
§ If there are Bluetooth
®
devices in the room, turn them off so that they don't interfere with
hardware pairing.
§ Check if you're having CPU performance issues. On the SteamVR app, click Settings
Performance Display Frame Timing. If there are spikes in the graph, it means that the
issue is with your CPU.
What should I do if I don't hear a sound while using the audio cable?
Make sure that the headset is on normal mode and not on standby, and that the SteamVR app is
running on your computer.
If it doesn't solve your problem, do the following:
Option
Description
Make sure that
SteamVR is sending
audio to VIVE
1. From your computer, open the SteamVR app.
2. Click , and then select Settings Audio.
3. On the Set playback device to drop-down list, choose HTC-VIVE or
select Speakers (USB-Audio Device).
Make sure that
Windows is sending
audio to VIVE
1. On your computer, right-click the Volume icon on the task tray.
2. Click Playback devices, and then select HTC-VIVE.
3. Right click HTC-VIVE, and then select Set as default device.
You may also need to right-click on any detected audio device, and
select Show disabled devices and Show disconnected devices.
Check the volume of
HTC-VIVE audio
device and current
program
On your computer, right-click the Volume icon on the task tray. Do the
following:
§ Find the volume slider for HTC-VIVE, and then set it to 50%.
§ Click Mixer. Find the current program, and then set the volume to
50%.
43 Headset and link box