Huawei E5 - Connectivity and Performance Issues; SIM Card and Account Problems

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Troubleshooting
3. Modem is connected to the Internet and the signal indicator is on, but the Internet
connection can not be set up.
• Check if the connection profile has been selected correctly (Kcell Connect by default).
• Check if the service is activated by your operator (Internet, High Speed Internet).
• Check your account balance.
4. Slow Internet connection.
• Check if the High Speed Internet service is active.
• Check if you are within the area with strong 3G reception.
5. Modem does not recognize my SIM card.
• Check if your SIM card is properly inserted in the modem (check the device to find out how to do it
properly).
• Your SIM card may have been blocked.
• Check this using a mobile phone.
• When connecting the modem, enter the correct PIN number when prompted.
6. Check if you have sufficient funds in your account to cover the service fee.
Note: See Help on the management program or Web management page.
Restart the E5. Restore the factory defaults.