Huawei EC306 - Troubleshooting Common Issues; Installation and Detection Problems

36
9. Troubleshooting
ourUSBModemdisplaysanyoftheconditions,pleaserefertothefollowingtable.Ify

Commonproblems TroubleshootingSteps
Cannot automatically install the driver
&Dialertoolinthefirsttime
ThecomputermaynothaveopenedtheAuto
Runfunction.Pleasegoto“MyComputer”‐>CD
Romwithname“TataPhotonMax”,openitand
runtheautorun.exemanually.
Cannotinstalldriversuccessfully Pleasetrytouninstallitandtheninstallitagain.
CannotfindthedevicebyDialertool
Pleasecheckwhetheritcanfindthedevice
fromDeviceManager.Ifnot,pleasecheck
whetheryoucanseetheCD“TataPhotonMax”
from“MyComputer”.Ifso,thenejecttheCD.
CannotsearchsignalfromDialertool
Pleasecheckwhetherthenumberyouusedis
activatedornot.Pleasecontactoperator
whethertheparametersareconfigured
correctly.
Cannot connect to internet by Dialer
tool
Pleasecheckwhetheritcansearchsignalby
whethertheModemDialerfirst.Pleasecheck
configurationofPCisokornot.
DeviceisnotdetectinginMACOS
Pleasecheckthedrivers
(HuaweiDataCardDriver.kext)arepresentinthe
ffollowingpath/System/Library/Extensions.I
notpresentpleasereinstalltheapplication.
DeviceisdetectinginMACOS,But
notshowingsignalstrength
Pleasecheckwiththeoperaterifthedeviceis
activatedornot