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Need help?Do you have a question about the Huawei FreeBuds Pro and is the answer not in the manual?
Verify USB cable is secure to charging case and power adapter. Ensure adapter is properly plugged in. Use original Type-C cable.
Gently wipe earphone and charging case contact points with a dry cotton swab to remove debris. Do not use wet cloths.
Charge earphones and case for over 10 minutes. For FreeBuds Pro, reset by holding Function button for 10s after charging.
Ensure earphones are charged in an environment with ambient temperatures between 3°C and 45°C for safe charging.
Select suitable ear tips and adjust wearing position for a snug fit. Ensure ear caps cover ears tightly.
Inspect sound holes, air vents, and microphone holes for foreign objects and clean if necessary.
Press and hold the Function button for over 10 seconds until indicator flashes to reset, then re-pair.
Keep earphones away from strong wind, objects, and electromagnetic interference like microwaves or metro stations.
Align the center of the charging case's lower half with the center of the wireless charger. HUAWEI logo should face up.
Update earphone firmware, restore to factory settings, and test again. This noise is subtle and audible in quiet environments.
Increase the sound volume, as the noise is only audible when sound is muted or in very quiet environments.
Verify USB cable is secure to charging case and power adapter. Ensure adapter is properly plugged in. Use original Type-C cable.
Gently wipe earphone and charging case contact points with a dry cotton swab to remove debris. Do not use wet cloths.
Charge earphones and case for over 10 minutes. For FreeBuds Pro, reset by holding Function button for 10s after charging.
Ensure earphones are charged in an environment with ambient temperatures between 3°C and 45°C for safe charging.
Select suitable ear tips and adjust wearing position for a snug fit. Ensure ear caps cover ears tightly.
Inspect sound holes, air vents, and microphone holes for foreign objects and clean if necessary.
Press and hold the Function button for over 10 seconds until indicator flashes to reset, then re-pair.
Keep earphones away from strong wind, objects, and electromagnetic interference like microwaves or metro stations.
Align the center of the charging case's lower half with the center of the wireless charger. HUAWEI logo should face up.
Update earphone firmware, restore to factory settings, and test again. This noise is subtle and audible in quiet environments.
Increase the sound volume, as the noise is only audible when sound is muted or in very quiet environments.
This document provides a comprehensive guide for troubleshooting common issues encountered with Huawei FreeBuds Pro earphones, focusing on charging, connectivity, noise cancellation, and sound quality. It also includes general maintenance tips to ensure optimal performance and longevity of the device.
The Huawei FreeBuds Pro are wireless earphones designed for audio playback and communication. They feature advanced noise cancellation capabilities, allowing users to immerse themselves in their audio experience without external distractions. The earphones come with a charging case that not only protects them but also facilitates charging, including wireless charging for compatible versions. The device is designed to integrate seamlessly with Huawei's ecosystem, offering features like easy pairing and management through the AI Life app.
The earphones are charged by placing them into their charging case. The charging case itself can be charged via a USB Type-C cable or wirelessly. For optimal charging, it is crucial to use the original Type-C cable provided with the earphones, especially since not all charging cases are compatible with E-mark cables (Type-C to Type-C cables with a built-in chip and a current capacity of 5 A). When charging wirelessly, users need to align the center of the lower half of the charging case with the center of the wireless charger, ensuring the HUAWEI logo on the case faces up. A flashing indicator light confirms that charging is in progress.
To prevent battery damage, it is recommended to charge the earphones at least once a week if they remain idle for an extended period. The ideal ambient temperature for charging ranges from 3°C to 45°C; charging outside this range may lead to difficulties. If charging issues arise, users should ensure the USB cable is securely connected to both the charging case and the power adapter, and that the power adapter is correctly inserted into the power socket.
After charging, the earphones can be reconnected to a phone. For persistent issues, restoring the earphones to their factory settings can resolve many problems. This is done by pressing and holding the Function button on the charging case for at least 10 seconds until the indicator flashes. Following a factory reset, the earphones will need to be paired with the device again.
The FreeBuds Pro offer both Noise Canceling mode and Awareness mode. If users experience inconsistent noise reduction, troubleshooting steps include replacing the ear tips with a suitable size and adjusting the wearing position to ensure a close fit in the ear canal. When adjusting the FreeBuds Pro, it's important that the ear caps fit snugly against the head and cover the ears tightly. The AI Life app allows users to adjust the noise reduction level to their preference.
During phone calls, environmental factors such as strong wind, objects between the earphones and the phone, and electromagnetic interference can affect sound quality. Some third-party apps might default to using the phone's microphone instead of the earphones' microphone, potentially causing noise. To mitigate this, users should keep the earphones away from sources of interference like microwave ovens, metro stations, and railway stations, and try unpairing them from other connected devices. Placing the phone close to the earphones and removing any obstructing objects can also improve call quality. If issues persist with a third-party app, reporting the issue to the app provider is recommended.
Intermittent crackling sounds, described as a "scratched record," can occur due to frequency components in the electronic device. This noise is typically weak and more noticeable in very quiet environments, especially with in-ear earphones that provide superior noise reduction. To address this, users can update the earphone firmware, restore factory settings, and try again. Increasing the sound volume can also help, as the noise is primarily audible when sound is muted or in quiet settings.
Regular cleaning of the earphones and charging case is essential for optimal performance. Specifically, the metal contact points on both the earphones and the charging case should be cleaned. If the indicator does not turn on when earphones are placed in the case, a clean and dry cotton swab with pointed tips should be used to gently wipe the charging contacts to remove foreign objects or smudges. It is crucial not to use a wet cloth or wipe excessively, as this can lead to water damage or distortion of the metallic contact points. Similarly, checking the sound openings, air vents, and microphone holes for foreign objects and removing them can improve sound quality and noise cancellation.
Keeping the earphone firmware updated to the latest version is important for resolving potential bugs and improving overall performance. If issues are resolved, users should update their earphones to the latest version after placing them in the charging case and reconnecting them to their phone.
For persistent issues that cannot be resolved through the provided troubleshooting steps, users are advised to take their device and proof of purchase to an authorized Huawei Customer Service Centre or contact Huawei Customer Service at 0800 088 6700 for assistance. This includes issues like earphones not staying in, difficulty removing them from the case, or problems with cashback promotions. For cashback issues, customers should also visit the Huawei website for terms and conditions and end dates.
General| Color name | Silver Frost |
|---|---|
| Headset type | Binaural |
| Product type | Headset |
| Plug and Play | Yes |
| Product color | Silver |
| Wearing style | In-ear |
| Operating keys | Multi-key |
| Volume control | Touch |
| Recommended usage | Calls/Music |
| Battery type | Built-in battery |
| Charging source | USB |
| Continuous audio playback time | 7, 8 h |
| Talk time (with charging case) | 18 h |
| Right earpiece battery capacity | 55 mAh |
| Continuous audio playback time (with charging case) | 30 h |
| Storage temperature (T-T) | 0 - 50 °C |
| Operating temperature (T-T) | 0 - 35 °C |
| Sustainability certificates | RoHS |
| Quantity | 1 |
| Charging case type | Wired |
| Charging case capacity | 580 mAh |
| Accessories included in set | 3 sizes silicone eartips |
| Charging case connector type | USB Type-C |
| 3.5 mm connector | No |
| Bluetooth version | 5.2 |
| Bluetooth profiles | A2DP, AAC, SBC |
| Connectivity technology | True Wireless Stereo (TWS) |
| Package type | Box |
| Package width | 100 mm |
| Package height | 43.5 mm |
| Package weight | 219.6 g |
| Impedance | - Ω |
| Driver type | Dynamic |
| Driver unit | 11 mm |
| Ear coupling | Intraaural |
| Headphone frequency | - Hz |
| Intraaural headphones type | In-ear monitors |
| Microphone type | Built-in |
| Battery life | 420 min |
| Recommended gender | Boy/Girl |
| Harmonized System (HS) code | 85183000 |
Weight and Dimensions| Width | 26 mm |
|---|---|
| Height | 29 mm |
| Charging case weight | 51 g |
| Left earpiece weight | 6.1 g |
| Charging case dimensions (W x D x H) | 80.7 x 29.2 x 35.4 mm |
