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0800 Fibre LTD
Model Type HN8250Ts
(Hyperfibre)
Trouble-shooting steps
10G LAN (Local Area Network)
Off. Nothing is plugged into 10G LAN. If you
have plugged a cable into this port and the
light is still off, this could indicate a fault.
On. A cable has been plugged into
this port.
Blinking. Data is being uploaded or
downloading from the Internet.
NOTE: Please make sure you have plugged your Hyperfibre cable into
this port for the light to come on.
TEL1 (Telephone)
Off. A landline number hasn’t been provisioned
for your fibre connection.
Blinking slowly (every 2 seconds).
Trying to register your landline connection with
your Internet Service Provider.
(Not yet ready to use).
On. Your number should be good to go. Plug
your phone cable into this port, if you have not
done so already.
Blinking quickly. Phone is ringing or off the hook.
NOTE: TEL2 will only light up if a connection has been set up for this
port. If a connection has been set up, they will act the same as TEL1.
LAN PORTS 1 - 4
Off. Nothing is plugged into these LAN
ports. If a cable is plugged into this port
and the light is still off, this could indicate
a fault.
On. A cable has been plugged into
this port.
Blinking. Data is being uploaded or
downloading from the Internet.
NOTE: LAN 1 - 4 are only used for non-hyperfibre plans of 1GB or less.
Off. No power.
Steady green. The ONT is powered on.
POWER
If your power is on and the PON is off
please contact your Internet Service
Provider.
Steady on. Is in the normal state.
Blinking. Indicates a fault if a service has
been provisioned to the ONT. Contact
your Internet Service Provider.
PON (Passive Optical Network)
Off. This is good, you don’t want this
lighting up.
On. Something is broken, contact your
Internet Service Provider to raise a fault.
Blinking. There could be a problem,
contact your Internet Service Provider.
LOS (Loss of Service)
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