Table 9-1 Common alarms and troubleshooting measures
Alar
m ID
Alarm
Name
Alarm
Severity
Possible Cause Suggestion
2001 High
String
Voltage
Major The PV array is not properly
congured. Excessive PV
modules are connected in
series in the PV string, and
therefore the PV string
open-circuit voltage
exceeds the maximum
operating voltage of the
device.
● Cause ID = 1: PV1, PV2,
PV3, and PV4.
● Cause ID = 2: PV5, PV6,
PV7, PV8, and PV9.
● Cause ID = 3: PV10,
PV11, PV12, PV13, and
PV14.
● Cause ID = 4: PV15,
PV16, PV17, and PV18.
● Cause ID = 5: PV19,
PV20, PV21, PV22, and
PV23.
● Cause ID = 6: PV24,
PV25, PV26, PV27, and
PV28.
Cause ID = 13–18
Too many PV modules are
connected in series in
MPPT
n
 PV string, and the
open-circuit voltage
exceeds the limit at the
current altitude.
Cause ID = 1–6
Check the serial connection
conguration of the PV strings in the
array and ensure that the PV string
open-circuit voltage is not greater
than the maximum operating voltage
of the device. After the PV array
conguration is corrected, the alarm
will be automatically cleared.
Cause ID = 13–18
1. Check the number of PV modules
connected in series in MPPT
n
 PV
string by referring to the user
manual. Ensure that the open-circuit
voltage of the PV string is less than
or equal to the maximum operating
voltage allowed for the equipment at
the current altitude. After the PV
array 
conguration is corrected, the
alarm will be automatically cleared.
2. Check whether the altitude is
correctly congured.
SUN2000-(250KTL, 280KTL, 300KTL, 330KTL) Series
User Manual 9 Alarm Reference
Issue 07 (2023-06-30) Copyright © Huawei Technologies Co., Ltd. 87