8. Guarantee and service policy
This product is covered by a standard parts or replacement warranty for a period of
three years from the date of purchase.
If there is a manufacturing defect within the warranty period we will send spare
parts, repair and return the unit or, at our discretion, supply a replacement product.
Incorrect installation, frost damage, consequences of limescale deposits and failure
to follow correct operating/maintenance instructions are excluded. Consequential
costs such as labour charges or damage to surroundings are expressly excluded.
Contact us
If you experience a problem with this product you should first contact our service
department on 01924 225 200 before taking any further action.
Experience has shown that issues can often be resolved without the need to return
or uninstall the product.
9. Approvals
The Hyco Powerflow Smart range of water heaters complies with the LVD & EMC
directives as required for the CE marking.
The Hyco Powerflow Smart range of water heaters have been examined, tested
and found, when correctly fitted, to comply with the requirements of the United
Kingdom Water Regulations/Byelaws (Scotland).
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