18
TROUBLESHOOTING
Problem Possible Causes Solutions
The system does not
start
Power is not turned on
Power supply is not
securely connected
Faulty electrical wall
outlet
Press the power button to turn the control unit on.
Check that the power supply is securely connected to the
Normatec 2.0 control unit and the electrical outlet.
Check that the wall outlet works.
The attachments (legs,
arms, or hips) do not
inflate
The session has not
been started
The hose is not securely
connected
The attachments have
been damaged
Tap the start button to start the session.
Check that the hose is securely connected to the Normatec 2.0
control unit and that the attachments are securely connected
to the junction box.
Check that the attachments do not have an air leak.
The system stopped
pumping
The hose is not securely
connected
The attachments have
been damaged
Check that the hose is securely connected to the Normatec 2.0
control unit and that the attachments are securely connected
to the junction box.
Check that the attachments do not have an air leak.
Air leak message: ERR Air leak Check for leaks in the hose or attachment. Check that the
connectors are firmly connected.
Low Battery Battery needs to be
charged
Plug in the control unit to charge the battery.
Please see page 10 for battery functionality.
Cannot establish or
maintain a Bluetooth
connection
Bluetooth is turned off Turn on Bluetooth on both the Normatec 2.0 control unit and
the phone attempting to pair with the Normatec 2.0 control unit.
Call Hyperice customer service at +1.949.565.4994 if further assistance is needed.
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