HyperX cloud ii Frequently Asked Questions

I am hearing crackling or popping noises in audio with heavy bass when using the USB
dongle for my Cloud II headset. This does not occur when using the 3.5mm connection
only. How do I resolve this?
Please update your USB dongle's firmware.
The volume adjustment on the USB control box for my Cloud II headset is either low or
high. There is very little mid range volume. How do I resolve this?
Please update your USB dongle's firmware.
Why is the version number for the firmware available for download lower that the
firmware that is already on my Cloud II USB dongle, yet it is not compatible with PS4?
The firmware version available for download is a special firmware version only to make
the USB dongle work with PS4. The production firmware versions are separate for this
and do not allow for PS4 compatibility.

HyperX cloud ii Specifications

General

Cable length	1 m
Headset type	Binaural
Product type	Headset
Plug and Play	Yes
Product color	Black, Red
Wearing style	Head-band
Control unit type	External control unit
Recommended usage	Gaming
Compatible products	PC\\r Mac\\r PS4\\r Xbox One
Registered	No
Memory layout	1 x 0 MB
Power handling	0.15 W
Internal memory	0 MB
Transducer type	Back electret condenser
Capsule diameter	6 mm
Current consumption	0.5 mA
Operating principle	Pressure gradient
Module configuration	(N/A) (N/A)
Open circuit voltage	20 mV/Pa
Power supply voltage	2 V
Audio output channels	7.1 channels
Extension cable length	2 m
Microphone boom length	150 mm
Sound pressure level (nominal)	98 dB
External control unit interface	USB
Weight (with microphone and cable)	350 g
Impedance	60 Ω
Driver type	Dynamic
Driver unit	53 mm
Magnet type	Neodymium
Ear coupling	Circumaural
Headphone frequency	15 - 25000 Hz
Total Harmonic Distortion (THD)	2 %
Material	Memory foam, Plastic
Connectivity technology	Wired
Microphone type	Boom
Microphone frequency	50 - 18000 Hz
Microphone sensitivity	-39 dB
Microphone connectivity	3.5 mm
Microphone direction type	Cardioid
Microphone input impedance	2200 Ω
Quantity	1
Headband pressure	5 N

Weight and Dimensions

Weight	320 g