Appendix A.
Technical Support
Installation and technical support, including problem diagnosis and
resolution, is provided
by
the IBM 5250 Emulation Support Center in
Charlotte, North Carolina. This support is accessed in call-back mode
through the IBM Support Center.
In
the United States, you may call
the IBM Support Center at 1-800-237-5511 anytime and receive a
return call within eight business hours (Monday-Friday,
8:30 a.m.-5:00 p.m., eastern time).
If
you get an automated response when you call the IBM Support
Center, select the AS/400 option. The IBM 5250 Express adapters do
not require a support contract.
The IBM 5250 Technical Support Center also maintains a bulletin
board system (BBS) that contains tips, user information, and program
updates. The BBS is available 24 hours a day. You can call the IBM
5250 Technical Support Center BBS at 704-594-3799 anytime using
an asynchronous modem. The BBS supports communications up
to
14.4KB with 8 bits, no parity, and 1 stop bit.
© Copyright IBM Corp. 1997
Part 4. Appendixes
You might also be able
to
obtain corrective service and information
from the PC Company BBS at 1-919-517-0001. The BBS supports
communications up
to
14.4KB with 8 bits,
no
parity, and 1 stop bit.
This BBS is mirrored on the Internet as follows:
FTP.PC.IBM.COM
Program updates might also be available through the World Wide
Web. For program updates, refer
to
the Networking Hardware Product
Offerings Home Page on the Internet at URL:
http://www.networking.ibm.com/5250
In Canada, you may call 1-800-565-3344 to obtain support.
Outside the United States, Puerto Rico, or Canada, contact your local
IBM representative or your Authorized IBM Supplier for information
on program services.
When you call, you should have the following information available:
• DOS version
• Emulation program type and version
• Type
of
IBM 5250 Express adapter
• PC brand, model, RAM memory, amount
of
free disk space,
operating system, and operating system level
• Host system model and host operating system level
• The specific steps and other relevant details
to
reproduce your
problem.
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