IBM Proprinter

Problem
Determination
Procedures
Start
Here!
This
section
helps
you
solve
printer
problems.
Determine
if
the
problem
is
in
the
printer
the
software
(program)
or
the
options
.
If
a
program
does
not
run
correctly
on
the
printer,
see
if
a
different
program
runs
correctly.
What
to
look
for:
• Did
you
plug
the
printer
power
cord
in
?
• Is
something
stuck
in
the
printer?
• Is
the
supply
of
forms
catching
on
the
forms
carton?
• Is a
part
physically
damaged
?
•
Are
switches
set
correctly
?
See
"
How
to
Change
a
Switch
Setting"
on
page
6-4.
•
Have
you
run
the
self-test
recently?
•
If
the
self-test
fail
s
with
an
y
options
installed,
replace
the
failing
option.
•
If
the
self-test
fails
with
no
options
installed,
have
the
printer
serviced.
If
you
are
still
having
printer
problems,
go
to
the
next
page.This
section
helps
you
solve
many
problems
without
requiring
printer
repair
.
If
you
change
anything
on
the
printer
,
try
the
self-test
again.
If
you
still
have
the
same
symptom
and
have
checked
everything
,
your
printer
requires
service.
Contact
(or
ship
your
printer
to)
an
IBM
Authorized
Dealer
or
an
IBM
Service
/
Exchange
Center.
See
"What
to
Do
When
the
Printer
Needs
Repair
"
on
page
A-1.
5-3