IBM System x3300 M4 Product Guide

IBM System x3300 M4 36
Warranty options
The IBM System x3300 M4 has a 3-year on-site warranty with 9x5 next-business-day terms. IBM offers
the warranty service upgrades through the IBM ServicePac offerings that are highlighted in this section.
IBM ServicePac offerings are a series of prepackaged warranty maintenance upgrades and post-warranty
maintenance agreements with a well-defined scope of services, including service hours, response time,
term of service, and service agreement terms and conditions.
IBM ServicePac offerings are country-specific. That is, each country might have its own service types,
service levels, response times, and terms and conditions. Not all covered types of ServicePac offerings
might be available in a particular country. For more information about IBM ServicePac offerings that are
available in your country, see the IBM ServicePac Product Selector at:
https://www-304.ibm.com/sales/gss/download/spst/servicepac
The following table explains the warranty service definitions in more detail.
Table 26. Warranty service definitions
Term Description
IBM on-site
repair (IOR)
A service technician will come to the server's location for equipment repair.
24x7x2 hour A service technician is scheduled to arrive at the customer’s location within two hours after remote
problem determination is completed. IBM provides service around the clock, every day, including
IBM holidays.
24x7x4 hour A service technician is scheduled to arrive at the customer’s location within four hours after remote
problem determination is completed. IBM provides service around the clock, every day, including
IBM holidays.
9x5x4 hour A service technician is scheduled to arrive at the customer’s location within four business hours
after remote problem determination is completed. IBM provides service from 8:00 a.m. to 5:00
p.m. in the customer's local time zone, Monday through Friday, excluding IBM holidays. After 1:00
p.m., if it is determined that on-site service is required, the customer can expect the service
technician to arrive the morning of the following business day. For noncritical service requests, a
service technician will arrive by the end of the following business day.
9x5 next
business day
A service technician is scheduled to arrive at the customer’s location on the business day after IBM
receives the call, following remote problem determination. IBM provides service from 8:00 a.m. to
5:00 p.m. in the customer's local time zone, Monday through Friday, excluding IBM holidays.
In general, the following types of IBM ServicePac offerings are available:
Warranty and maintenance service upgrades

Service coverage for 1, 2, 3, 4, or 5 years, 9x5 or 24x7

On-site repair from next business day to 2 or 4 hours

Warranty extension of 1 or 2 years

Remote technical support services

One or three years with 24x7 coverage (severity 1) or 9x5 next business day for all severities

Installation and startup support for System x servers

Remote technical support for System x servers

Software support - Support Line

Microsoft or Linux software

VMware

IBM Director


IBM System x3300 M4 Specifications

General

Brand	IBM
Model	System x3300 M4
Category	Server
Language	English