error log and run the test again. Do not replace any
FRUs if log errors do not reappear.
Be careful not to replace a non-defective FRU.
What to Do First
The servicer must include the following in the parts
exchange form or parts return form that is attached to the
returned FRU:
1. Name and phone number of servicer
2. Date of service
3. Date when part failed
4. Date of purchase
5. Failure symptoms, error codes appearing on the
display, and beep symptoms
6. Procedure index and page number in which the failing
FRU was detected
7. Failing FRU name and part number
8. Machine type, model number and serial number
9. Customer's name and address
Before checking problems with the computer, determine
whether or not the damage applies to the warranty by
referring to the following:
Note for Warranty: During the warranty period, the cus-
tomer may be responsible for repair costs if the computer
damage was caused by misuse, accident, modification,
unsuitable physical or operating environment, or improper
maintenance by the customer. The following list provides
some common items that are not covered under warranty
and some symptoms that may indicate that the system
was subjected to stresses beyond normal use:
The following is not covered under warranty:
LCD panel cracked by applying excessive force or
from being dropped
Scratched (cosmetic) parts
Cracked or broken plastic parts, broken latches,
broken pins, or broken connectors caused by exces-
sive force
Damage caused by liquid spilled into the system
Damage caused by the improper insertion of a PC
Card or the installation of an incompatible card
Damage caused by foreign material in the FDD
Diskette drive damage caused by the diskette drive
cover being pressed or by the insertion of a diskette
with multiple labels
Damaged or bent diskette eject button
CD-ROM drive damage caused by excessive force,
shock, or from being dropped
20 ThinkPad 390/i Series 1700
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