v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine
which components are customer replaceable units (CRU) and which components are field replaceable
units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
00019502 Processor 2 is not functioning; check VRM
and processor LEDs.
1. (Trained service technician only) Reseat
microprocessor 2.
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. (Trained service technician only)
Microprocessor 2
b. (Trained service technician only) System
board
00019701 Processor 1 failed the built-in self-test
(BIST).
1. (Trained service technician only) Reseat
microprocessor 1.
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. (Trained service technician only)
Microprocessor 1
b. (Trained service technician only) System
board
00019702 Processor 2 failed the built-in self-test
(BIST).
1. (Trained service technician only) Reseat
microprocessor 2.
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. (Trained service technician only)
Microprocessor 2
b. (Trained service technician only) System
board
01298001 No update data for processor 1.
1. Make sure that all microprocessors have the
same cache size (see “Using the
Configuration/Setup Utility program” on page 166.
2. Update the BIOS code (see “Updating the
firmware” on page 165).
3. (Trained service technician only) Reseat
microprocessor 1.
4. (Trained service technician only) Replace
microprocessor 1.
Chapter 2. Diagnostics 35
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