v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine
which components are customer replaceable units (CRU) and which components are field replaceable
units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
01298002 No update data for processor 2.
1. Make sure that all microprocessors have the
same cache size (see “Using the
Configuration/Setup Utility program” on page 166.
2. Update the BIOS code (see “Updating the
firmware” on page 165).
3. (Trained service technician only) Reseat
microprocessor 2.
4. (Trained service technician only) Replace
microprocessor 2.
01298101 Bad update data for processor 1.
1. Make sure that all microprocessors have the
same cache size (see “Using the
Configuration/Setup Utility program” on page 166.
2. Update the BIOS code again (see “Updating the
firmware” on page 165).
3. (Trained service technician only) Reseat the
microprocessor.
4. (Trained service technician only) Replace the
microprocessor.
01298102 Bad update data for processor 2.
1. Make sure that all microprocessors have the
same cache size (see “Using the
Configuration/Setup Utility program” on page 166.
2. Update the BIOS code (see “Updating the
firmware” on page 165).
3. (Trained service technician only) Reseat
microprocessor 2.
4. (Trained service technician only) Replace
microprocessor 2.
01298200 Processor speed mismatch. Make sure that all microprocessors have the same
cache size (see “Using the Configuration/Setup Utility
program” on page 166.
36 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
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