BEFORE CALLING SERVICE
Before calling the ICS PACIFIC Service Department
If the cabinet is not operating correctly:
• Ensure that the 3-pin power plug has been connected correctly.
• Ensure that the power has been turned on at the power point.
• Ensure that the power to the cabinet has been turned on.
• Ensure that the cabinet has not been connected to a power board/double adapter.
• Check that there have been no recent power failures in the area.
• Ensure that the cabinet is not exposed to direct sunlight.
• Ensure that the cabinet has not been installed next to / underneath an air-conditioning air
vent as this may detrimentally affect the operation of the cabinet.
• The ambient / room temperature must not be above +30°C or be below -2ºC.
• Ensure that the cabinet has enough clearance at the rear (at least 10cm).
• Ensure that the cabinet has been stocked correctly in accordance with the instructions set
out on page 4 “Stocking The Cabinet.”
If there is excessive noise / water coming from the cabinet:
• Ensure that the cabinet has been placed on a flat and levelled surface.
• If there is an excessive amount of water at the base of the cabinet, it is likely that the cabinet
has defrosted, and cleared any ice build up within the evaporator.’
• Ensure that the drain tube has not dislodged from the drip tray at the rear of the cabinet.
If there is condensation on the cabinet:
• The ambient / room temperature must not be above +30°C.
• The relative humidity must not be above 60%.
• The door must remain securely closed when not in use.
If the cabinet is running warm inside:
• The ambient / room temperatures must not be above +30°C.
• The relative humidity must not be above 60%.
• The door must remain securely closed when not in use.
• Ensure that no objects have been placed under / behind the cabinet, blocking airflow.
• The cabinet is not designed to cool down warm or hot food products; it is designed to
maintain temperatures between +2°C and +8°C.
• The electronic digital controller may have been adjusted by a non-qualified person.
• Ensure that the cabinet has been stocked correctly in accordance with the instructions set
out on page 4 “Stocking The Cabinet.”
If the cabinet is freezing product:
• The door must remain securely closed when not in use.
• The electronic digital controller may have been adjusted by a non-qualified person.
• The ambient / room temperature must be above +2°C for correct operation.
• Ensure that the cabinet has been stocked correctly in accordance with the instructions set
out on page 4 “Stocking The Cabinet.”
Should you require any further assistance, please contact the
ICS PACIFIC Service Department on (Toll Free) 1800 630 360
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