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Delete Lock
To delete a lock from your account, you will need to unpair the device:
*Please ensure you are within Bluetooth range of the lock and your Bluetooth
function is turned on.
1. On your igloohome app, tap on .
2. Select [Delete Lock].
3. Follow the instructions shown on the pop-up and tap [Ok].
Delete All PIN
Codes
To delete all PIN codes created for a specific lock:
*Please ensure you are within Bluetooth range of the lock and your Bluetooth
function is turned on.
1. On your igloohome app, tap on .
2. Select [Delete All PIN Codes].
3. Follow the instructions shown on the pop-up and tap [Ok].
Hard Reset /
Unpair
To perform a hard reset:
1. Ensure the lock is in ‘unlocked’ state i.e. bolt tongue is retracted.
2. Delete the lock from your app.
3. Press and the [R] button together for 3 seconds.
4. You will hear 3 slow descending tones upon successful reset.
Lock Name
To change the name of your lock:
1. On your igloohome app, tap on .
2. Select [Lock Name].
3. Enter the new name of your lock.
4. Tap [Submit].
Finding your
lock’s Bluetooth
ID
Every lock has a unique Bluetooth ID.
Should you need the ID for support purposes, find it by:
1. On your igloohome app, tap on .
2. Located on the top of the screen
Sync
We recommend syncing your lock to your account every 3 months for optimal product
experience.
Syncing the lock to your account helps you stay up-to-date with the lock’s battery
levels and activity logs.
Note:
This may take up to 5 minutes depending on how often you sync the lock with your
account.
To do this:
1. On your igloohome app, tap on .
2. Tap the [Sync] button located underneath the battery status.
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