UNO Drum
9 – Troubleshooting
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9 – Troubleshooting
There is excessive noise or interference in the audio.
If your UNO Drum is connected to your computer via the UNO Drum’s USB port, the ground noise and
interference from the USB may be increased. The easiest way to avoid this is to instead power the UNO
Drum using a standard wall charger or with batteries and then use the 2.5mm to MIDI DIN cables for the MIDI
connection to your computer. Alternatively, if you want to maintain the USB connection to the UNO Drum itself,
you can reduce the USB noise and interference by either using a USB isolator or a custom TRS cable into a
balanced input on your preamp or audio interface where the ground is not connected balanced at the input side.
See the cable wiring image on the Specs page.
Where can I find my IK product Serial Number?
The Serial Number is written on the Registration Card (included with your IK product).
IMPORTANT: the number zero can easily be identified in your Serial Number because it is crossed by a line.
Why is the Authorization Manager rejecting my Serial Number?
Probably because of a typo, here are some common errors:
• Typing a 0 (“zero” number) instead of an O (“o” letter).
• Typing 1 (“one” number) instead of an I (“i” letter).
• Typing 2 (“two” number) instead of a Z (“z” letter).
• Typing 5 (“five” number) instead of an S (“s” letter).
• Typing 8 (“eight” number) instead of a B (“b” letter).
• Typing a “.” (point) instead of a “-” (minus).
Suggestions:
• If possible, please copy and paste the information.
• Cut off all the leading and trailing spaces.
• Please type all codes in UPPERCASE during the installation and registration process.
• Check that the Serial Number that you are entering is in correlation with the product installed.
I need to log in into the User Area but I forgot my User Name and Password. What should I do?
You can retrieve your User Area login details in two different ways:
• Run the Authorization Manager and follow the steps until you reach the login page. Here you just have to
click on the ‘Forgot password?’ button and submit your email address. Your login details will be sent to your
email account. In case you have checked the ‘Remember me’ checkbox before and are not able to access
the login page, just click on the LOGOUT button.
• Go to www.ikmultimedia.com, click on ‘I forgot my username and/or password’ and submit your email
address. Your login details will be sent to your email account.
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