Cases where no fault could be found during a technician’s visit.
Repairs not carried out by our appointed service providers and/or an authorized service contractual partner or where non-original parts have been used.
Repairs caused by installation which is faulty or not according to specification.
The use of the appliance in a non-domestic environment i.e. professional use.
Transportation damages. If a customer transports the product to their home or other address, IKEA is not liable for any damage that may occur during transport. However, if IKEA
delivers the product to the customer’s delivery address, then damage to the product that occurs during this delivery will be covered by this guarantee.
Cost for carrying out the initial installation of the IKEA appliance. However, if an IKEA service provider or its authorized service partner repairs or replaces the appliance under the
terms of this guarantee, the service provider or its authorized service partner will reinstall the repaired appliance or install the replacement, if necessary. This restriction do not apply to
fault-free work carried out by a qualified specialist using our original arts in order to adapt the appliance to the technical safety specifications of another EU country.
How country law applies
The IKEA guarantee gives You specific legal rights, which covers or exceeds local demands. However these conditions do not limit in any way consumer rights described in the local
legislation Area of validity For appliances that are purchased in one EU country and taken to another EU country, the services will be provided in the framework of the guarantee conditions
normal in the new country. An obligation to carry out services in the framework of the guarantee exists only if the appliance complies and is installed in accordance with:
the technical specifications of the country in which the guarantee claim is made;
the Assembly Instructions and User Manual Safety Information;
The dedicated After Sales Service for IKEA appliances:
Please do not hesitate to contact IKEA After Sales Service to:
1. make a service request under this guarantee;
2. ask for clarification on the installation of the IKEA appliance in the dedicated IKEA kitchen furniture. The service won’t provide clarifications related to:
– the overall IKEA kitchen installation;
– connections to electricity (if the machine comes without plug and cable), to water, and togas since they have to be executed by an authorized service engineer.
3. ask for clarification on the user manual contents and specifications of the IKEA appliance.
To ensure that we provide you with the best assistance, please read carefully the Assembly Instructions and/or the User Manual section of this booklet before contacting us.
How to reach us if You need our service
Please refer o the last page of this manual for the full list of IKEA appointed contacts and relative national phone numbers.
Important! In order to provide You with a quicker service, we recommend that You use the specific phone numbers listed at the end of this manual.
Always refer to the numbers listed in the booklet of the specific appliance You need assistance for. Before calling us, assure that You have to hand the IKEA article number (8 digit code) for
the appliance of which you need our assistance.
Important! SAVE THE SALES RECEIPT! It is Your proof of purchase and required for the guarantee to apply. Note that the receipt reports also the IKEA article name and number (8
digit code) for each of the appliances you have purchased.
Do You need extra help? For any additional questions not related to After Sales of your appliances. Please contact our nearest IKEA store call center. We recommend you read the
appliance documentation carefully before contacting us.
© Inter IKEA Systems B.V. 2018
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References
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