W400 FAQ
Please contact ILIFE Customer Service if needed:
Phone: 1-800-631-9676 (Toll free for North America), Monday-Friday from 9:00 A.M. - 5:00 P.M. CST
Email: service_us_ca@iliferobot.com
Q1. Voice alarm ‘Please check and install water tank’.
A: 1. The water tank is not installed and installed in right place.
2. Check if the water tank is installed correctly.
(*Hold the water tank forward;)
(*Align the two ends of the main unit on both sides of the water tank;)
(*Press the water tank after aligning, and confirm the installation after hearing the sound ‘Ta’)
Q2. The washing machine has residual water stains on the floor.
A: 1. Check that the roller brush and scraper are properly installed.
2. Check the filter for blockage and take out the filter and clean it.
3. Regularly clean the roller brush and the hanging strip and replace if necessary.
4. Please try to fill it with water every time you use it.
Q3: Voice alarm ‘Please check clean water tank’.
A: 1. The water tank is free of water or blocked, add water, check the water outlet.
2. The dirty tank is full and clean the dirty tank.
3. Check if the clean water is mistakenly loaded into the dirty tank.
4. Check if the water tank is not installed well.
Q4: Voice alarm ‘Please check dirty water tank’.
A: The dirty tank is full, clean the dirty tank.
Q5: Robot working time is short.
A: 1. The standby time and charging is too long, resulting in excessive battery power loss. Try again with full charge.
2. The machine is stuck, etc., causing the machine to stop alarming, checking the machine and cleaning up.
3. After the machine is cleared by default, return to the starting point and select the planning cleaning mode, which is
suitable for large-scale comprehensive cleaning. The robot needs to start against the wall.
Q6: Can't clean large pieces of garbage.
A: The W400 is mainly based on cleaning the ground. It is recommended to clear large pieces of garbage before using W400
cleaning the ground.
Q7: The machine cannot be started by pressing the body button or remote control.
A: 1. Need to press and hold the ‘CLEAN ‘key.
(Turn on, press and hold ‘CLEAN’ for 1s)
(Turn off, press and hold ‘CLEAN’ for 3s, Release the button after a sound alert)
2. The machine has no power, charge robot fully.
Q8: Why is the roller brush wet only in the middle and dry on both sides?
A: After the scrubber wipes the ground, the dirty water is sucked into the dirty tank from the middle, so the position of the
roller brush near the suction port will be more wet.
Q9: Voice alarm ‘Please check main brush’.
A: 1. The roller brush is clogged, check if the roller brush is stuck by foreign matter.
2. Clean the ends of the brush, attached hair.
Q10: Why does the robot work not finish back to the starting point?
A: Confirm that the machine is in the edge mode, and the wall mode will stop cleaning when the robot cannot find the fence.
Q11: Robot does not flow out of water.
A: 1. The water tank is free of water or blocked, add water, check the water outlet.
2. The water tank is not installed and installed in right place.
3.Check the Clean water inlet and Sprinkler nozzle for blockage.
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