24
TROUBLESHOOTING
You press the button but it does not
light up.
Check the mains electrical connection; check the status of the circuit breakers protecting the home
electrical system.
The machine does not make coffee.
Carry out the following operations:
- Fill the water tank; make sure it is fi tted completely into place.
- Remove the capsule holder from the coffee brew head.
- Wait until the
button lights up (machine ready to brew).
- Place a container underneath the brew head and press the coffee button.
- Dispense water for a few seconds.
- Stop the fl ow.
- Insert a new capsule in the capsule holder and fi t it to the brew head; proceed with making coffee.
You press the
button and the ma-
chine does not dispense steam.
Steam comes out but it does not froth
the milk.
Case a) If the steam icon in the circle is lit, wait until the steam button lights up.
Case b)
If the steam icon in the circle is not lit, press the steam button and wait until the steam
button lights up (machine warming up).
Case c)
Possible clogging of the steam wand: switch off the machine; wait for it to cool down (at
least an hour); remove any obstructions from the outlet holes of the steam wand.
Water leaks out of the brew head during
brewing.
Insert a new capsule in the capsule holder and fi t it to the brew head; proceed with making coffee.
Fast beeps and fl ashing triangular icon.
Carry out the following operations:
- Switch off the machine.
- Fill the tank.
- Place a container under the steam wand and press the
button.
- Switch on the machine and wait about 10 seconds for the
button to light up.
Triangular icon fl ashing rapidly.
Carry out a descaling cycle.
Water leaks from the inside of the ma-
chine.
Switch off the machine and unplug it.
Water leaks from the tank after you have
fi lled it.
Empty the tank; press on the transparent rubber gasket of the coupling valve inside the tank.
Some drops of coffee come out of the
capsule during the fi rst seconds of
brewing.
Any dripping that occurs during the fi rst seconds of brewing is to be considered normal.
Note: If the problem persists, contact an authorised service center.
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