IMOU Cell Go - Frequently Asked Questions; No Sound in Recording; Motion Detection Issues; Padlock Icons on Recordings

7. Whyistherenosoundintherecording?
PleasecheckifDeviceAudioCollectionbuttonhasbeenswitchedon.
8. Whattodowhenmotionsaremissedfrequently?
a. Makesuredetectiondistancedoesnotexceed10meters.
b. Increasedetectionsensitivitytoahigherlevel.
c. TurnoffHumanDetectionandturnonMotionDetectionforhigheraccuracy
9. Whattodowhentherearefrequentfalsealarms?
a. Sinceit'sPIRdetectionforbatterycameras,pleasetrytoinstallthecameraavoiding
directsunlight,carexhaust,spontaneousheatsourcessuchasairconditioningunits,air
vents,androuterswithstrongsignals.
b. Decreasedetectionsensitivity.
10. Whatiftherearepadlockiconsontherecordings?
a. Severenetworkpacketlosscouldcausethephenomenon.PleasechecktheWi-Fistatus
intheDeviceDetails.
b. Tryre-enablingtheCloudDecodingswitch.
11. Whyaretherecordingsonly8secondslong?
a. CheckifthefreetrialImouProtectplan(forcloudstorage)hasbeenactivated.Videos
recordedunderfreetrialarefor8secondsbydefault.Youcouldcheckthewholeeventin
SDcardrecordings.
b. Checkifit'sunderStandardMode.Inthismode,eacheventcanberecordedforupto8
seconds,withanintervalof60secondsbetweeneachevent.Forexample,aftersomeone
passesbyinfrontofthecameraforthefirsttime,iftherearepeopleappearingagain
within60seconds,thealarmwillnotbetriggered;andthemaximumrecordingtimefor
eachrecordingis8seconds.
12. WhyistheLEDlightoffwhenthereismotioninfrontofthecamera?
a. Theeventwon'tbetriggeredagainwithindetectioninterval.Youcouldadjustdetection
intervalinDeviceDetails-PerformanceMode
b. TheIndicatorLightswitchisnotturnedon.
13. WhatisPrivacyMode?Howtoactivateit?
Toactivate/disactivateprivacymode:EnterDeviceDetails,turnon/offPrivacyMode.
14. Howlongcanthe4GBstoragespacebeused?
Dependingontheactualuseofthecamera,itwillholdmorethan6hoursaccordingto
experience,15hourstop.