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Sensafe.com
TROUBLESHOOTING
Listed below are possible situations that may arise while testing.
Please contact one of our knowledgeable customer service
representatives if you require further assistance
.
Subject Cause Solution
No response
from eXact iDip
®
Low battery Replace batteries
Chip failure Contact ITS
Dim screen on
eXact iDip
®
Low battery Replace batteries
“Er1” on
eXact iDip
®
LCD
No result sent to
eXact iDip
®
from app
Close & restart app
.
Reconnect to eXact iDip
®
“Er2” on
eXact iDip
®
LCD
No connection
to app
Connect eXact iDip
®
Lost connection
to app
Reconnect to eXact iDip
®
“LO” on eXact iDip
®
LCD while zeroing
Low battery Replace batteries
Dirty cell Clean cell
Cloudy sample Dilute sample or use lter
Bad LED Contact ITS
“HI” on eXact iDip
®
LCD while reading
Result above
detection level
Rerun test to verify result
“LO” on eXact iDip
®
LCD while reading
Result below
detection level
Rerun test to verify result
“AbS” on
eXact iDip
®
LCD
Start-up screen Continue with testing
App not
responding
Communication
error between device
and app
Force close app
and restart
Bluetooth
®
connection lost
eXact iDip
®
submerged too far
in water
Collect water sample in
container and transfer
to cell or use Dry Case
while testing
TECHNICAL SUPPORT
Please visit sensafe.com/idip for the latest technical
information and how-to-videos. For additional technical support,
call (803) 329-9712 or email at exactidip@sensafe.com.
Industrial Test Systems, Inc.
1875 Langston Street, Rock Hill, SC
29730
(800) 861-9712 or (803) 329-9712
its@sensafe.com | www.sensafe.com
ITS Europe, Ltd.
The UK Centre for Homeland Security
Building 7, Chilmark, Salisbury,
Wiltshire SP3 5DU UK +44 1722 717911
itseurope@sensafe.com | www.itseurope.co.uk
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Manufacturing qualit products inc 1989
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