25
Troubleshooting
Advisory Name
The radio has detected a fault with the SiriusXM antenna. The antenna
cable may be either disconnected or damaged.
Verify that the antenna cable is connected to the SiriusXM Connect
Vehicle Tuner.
Inspect the antenna cable for damage and kinks. Replace the antenna
if the cable is damaged.
SiriusXM products are available at your local car audio retailer or
online at www.shop.siriusxm.com.
The following information helps you self-diagnose common issues without the need for
contacting SiriusXM support.
Recommended Description
Check Antenna
The radio is having difficulty communicating with the SiriusXM
Connect Vehicle Tuner. The tuner may be disconnected or damaged.
Verify that the SiriusXM Connect Vehicle Tuner cable is securely
connected to the radio.
Check Tuner
No Signal
The SiriusXM Connect Vehicle Tuner is having difficulty receiving
the SiriusXM satellite signal.
Verify that your vehicle is outdoors with a clear view of the sky.
Verify that the SiriusXM magnetic mount antenna is mounted on a
metal surface on the outside of the vehicle.
Move the SiriusXM antenna away from any obstructions.
Inspect the antenna cable for damage and kinks.
Consult the SiriusXM Connect Vehicle tuner installation manual for
more information on antenna installation. Replace the antenna if the
cable is damaged. SiriusXM products are available at your local car
audio retailer or online at www.shop.siriusxm.com.
Subscription
Updated
The radio has detected a change in your SiriusXM subscription status.
Press ENTER button to clear the message.
Visit www.siriusxm.com or call 866-635-2349 in the USA or 877-
438-9677 in Canada if you have questions about your subscription.
Channel Not
Available
The channel that you have requested is not a valid SiriusXM channel
or the channel that you were listening to is no longer available.
You may also see this message briefly when first connecting a new
SiriusXM Connect Vehicle tuner.
Visit www.siriusxm.com for more information about the SiriusXM
channel line up.
Channel Not
Subscribed
The channel that you have requested is not included in your SiriusXM
subscription package or the channel that you were listening to is no
longer included in your SiriusXM subscription package.
In the U.S.A., visit www.siriusxm.com or call 1-866-635-2349 if you
have questions about your subscription package or would like to
subscribe to this channel. In Canada, visit www.siriusxm.ca or call
1-877-438-9677.
Channel Locked
The channel that you have requested is Locked by the radio Parental
Control feature. See the description on Parental Control, page 14 for
more information on the Parental Control feature and how to access
locked channels.
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