How to troubleshoot no power on my Infinity IT-9800 Massager?
First, ensure the power switch is turned on, with the line icon (–) pushed in. Then, check both ends of the power cord, where it plugs into both the chair and the wall outlet, to confirm they are securely connected. If the issue persists, test the wall outlet with another appliance. As a final step, change the fuse near the power switch (7 AMP).
What to do if the Infinity IT-9800 remote has no display but responds to commands?
If your Infinity Massager remote has no display but the chair responds to commands, try these steps: Turn off the power switch (the circle icon (O) should be pushed in), unplug the power cord for 10 seconds, and then plug it back in. Turn the power back on using the switch (the line icon (–) should be pushed in). If the problem continues, inspect both ends of the wire connecting the remote to the chair. As a final step, open the remote control (using 5 screws) to check the connections inside.
Why is my Infinity IT-9800 making a squeaking noise when reclining?
A squeaking noise during reclining in your Infinity Massager can often be resolved with lubrication. First, determine which recline function (Footrest, Backrest, or Rotate) is causing the noise by testing each motor. Then, lubricate where the motor travels in and out of its housing underneath the chair using either WD-40 or 3 in 1 Oil. You can also lubricate the side bolts on the chair, located between the armrest and each side of the backrest, using the same lubricants.
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