What to do if I can't access the InFocus Mondopad v2.0 Conference System Mondopad Control Panel or system files?
To access the Mondopad Control Panel and system files, you must go to the password-protected Applications area of the Mondopad software. If you've forgotten the Admin Access Code, tap Forgot PIN from the Browser Admin login screen.
What to do if I can't add or delete programs on my InFocus Mondopad v2.0 Conference System?
Programs cannot be added or deleted without entering the password protected Applications area of the Mondopad software. If you've forgotten the Admin Access Code, tap Forgot PIN from the Browser Admin login screen.
What to do if PowerPoint and images keep panning rather than scrolling on InFocus Mondopad v2.0 Conference System?
Images and files cannot be scrolled when the files are zoomed in or out. Restore the images to their normal size and try again.
What to do if I can’t pick-up a video conferencing attendee call on InFocus Conference System?
Check the Answer Mode setting in the Video Meeting Settings > General tab. Ensure that the Answer Mode is not set to Auto Reject.
Why is there no image on my InFocus Mondopad v2.0 video conferencing call?
There might be several reasons: * Verify that the call has not been placed on hold. * If you are using a 3rd party video calling system, an external camera must be connected directly to the 3rd party video calling system. * If you are unable to see yourself, verify that the camera has been plugged into an available USB A jack on the device.
Why is there no audio for the video conferencing call on my InFocus Mondopad v2.0?
Verify that the call has not been muted or placed on hold.
What to do if a View & Share folder is locked on my InFocus Mondopad v2.0?
Ask the sender to check their email for the Access Code.
What to do if a Meeting Invite was not received on InFocus Mondopad v2.0?
Here are a few things to check: * Have the invited party check his/her junk mail. * Microsoft Silverlight is required and installs automatically on compatible PC products. * The Invite feature only works with devices that support Microsoft Silverlight, such as Windows and Apple computers (iOS devices do not currently support Silverlight), and that are within the same network as the Mondopad.
What to do if I can’t see some types of View & Share files on InFocus Mondopad v2.0 Conference System?
Only certain files types are compatible with the Mondopad software. See "View & Share" on page 11 for a full listing of compatible file types. If desired, you can display the files from an external source (bypassing the Mondopad software).
What to do if I have no access to the internet on my InFocus Mondopad v2.0?
Check Network Setup settings in the Mondopad™ software.
Uploading files via email, WLAN, hotspot, and accessing Dropbox files.
Managing video calls: making, accepting, ending, screen sharing, and camera adjustments.
Obtaining and using the InstantConference feature for enhanced video conferencing.
Adding, editing, deleting, exporting, and importing contacts for video conferencing.
Detailed settings for bandwidth, audio, video preferences, provisioning, and network prioritization.
Downloading, connecting, and using ControlView to control the Mondopad from other devices.
General| Brand | InFocus |
|---|---|
| Model | Mondopad v2.0 |
| Category | Conference System |
| Language | English |
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