x R02 0000 05176/10Copyright © 2018INGENICO INC.
Maintenance
Begin by unplugging all cables from the reader.
Good rules for proper cleaning of the reader are:
x Do not clean the electrical connections.
x Do not use in any case solvents, detergents, alcoholic or abrasive
products as those materials will damage the plastic and electrical
contacts.
x Avoid exposing the reader to direct sunlight.
x Do not insert anything but cards into the smart card reader slot.
Troubleshooting
Moby/5500 does not turn on:
x Battery level is too low.
x Check the USB connection.
x Check that the wall plug PSU is fully inserted in the electrical
socket.
If Moby/5500 fails to establish Bluetooth Connection with your mobile
app:
x Check if Moby/5500 is paired to your mobile device using the
mobile app.
x Check if Bluetooth on your mobile device in ON.
x Unpair the reader from your mobile device’s system Bluetooth
Settings, and pair the reader again from your mobile app.
x Seek technical support.
Ensure the pairing of Moby/5500 with the device is done from
the mobile payment application and not the device’s system
settings.
Cards are not read
x Check that the magnetic card is swiped correctly
x Swipe the card with a constant movement
x Check that the magnetic stripe is not damaged, grooved or
cracked.
x Ensure you have correctly inserted the smart card into the smart
card reader and that the card has been removed when instructed.
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