R5N Extended Troubleshooting Guide
IF THE REMOTE DOES NOT LIGHT UP OR BED WORKS INTERMITTENTLY:
A) Change the batteries to 2 AAA lithium batteries of any brand.
○ Make sure the batteries are facing the correct directions.
○ Make sure the terminals of both batteries are in contact with the metal on
either side of the battery compartment.
○ Make sure you are not using rechargeable batteries.
IF THE REMOTE LIGHTS UP, BUT NOTHING WORKS ON THE BED:
B) Check for power to the base:
Check to see if there is a green light on the transformer - the black box on the
floor attached to the power cord. Our bases should be plugged into a surge protector
that is at least 600-700 joules, higher is better, and at most 400V, lower is better.
● If the green light is on, please proceed to the next step.
● If the green light is not on, please do a hard reset by unplugging your base
for 30 minutes and plugging it back in to see if the light comes back on. If
the green light still does not come on, please email service@innovasleep.com,
or call 877-386-1373.
○ If you have a Split King base, please switch the transformers/power cords
on the two sides of your base to see if the green light comes back on. If
the light is still not on, please do a hard reset following the steps above.
C) Child Lock Instructions:
*Testing the child lock: Press the flashlight button. If the backlight comes on
when you press the flashlight button, the child locks are on. If the backlight does
NOT come on when you press the flashlight button, the child locks are off.*
1) Press and hold the HEAD DOWN arrow and the FOOT UP arrow until the
remote blinks (see Figure 4).
2) If you want to turn the child locks back on, you would repeat this step.
PLEASE NOTE: If the child lock feature is turned on, the remote WILL
NOT sync to the adjustable base
D) Sync Instructions:
a) You may have the easy-to-reach RESET/SYNC button on your bed model. The
easy-to-reach RESET/SYNC button is a small blue button located on the cord that
is plugged in under the bed and plugs into the ACDC black transformer that
sits on the floor. If you follow along your power cord from the wall or surge protector
towards the bed, you should run into it after you go past your transformer (see
Figures 1, 2, and 3).
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