K5/K9 Extended Troubleshooting Guide
IF THE REMOTE DOES NOT LIGHT UP OR BED WORKS INTERMITTENTLY:
A) Change the batteries to 3 AAA lithium batteries of any brand.
○ Make sure the batteries are facing the correct directions.
○ Make sure the terminals of both batteries are in contact with the metal on
either side of the battery compartment.
○ Make sure you are not using rechargeable batteries.
IF THE REMOTE LIGHTS UP, BUT NOTHING WORKS ON THE BED:
B) Check for power to the base:
Check to see if there is a green light on the transformer, which is the black box
on the floor attached to the power cord. Our bases should be plugged into a surge
protector that is at least 600-700 joules, higher is better, and at most 400V, lower is
better.
● If the green light is on, please proceed to the next step.
● If the green light is not on, please do a hard reset by unplugging your base
for 30 minutes and plugging it back in to see if the light comes back on. If
the green light still does not come on, please email service@innovasleep.com,
or call 877-386-1373.
○ If you have a Split King base, please switch the transformers/power cords
on the two sides of your base to see if the green light comes back on. If
the light is still not on, please do a hard reset following the steps above.
C) Sync Instructions:
1) Find the black LINK button on the control box (see Figure 1) located under
the bed about halfway between the head and the foot.
2) Press and hold the black LINK button for 4-5 seconds until the green
light starts blinking.
3) While the light is blinking, press and hold the HEAD UP (top left corner) and
FOOT UP (top right corner) buttons on the remote simultaneously until the
remote blinks.
4) Test whether the sync worked by trying the massage functions and the HEAD
UP and FOOT UP buttons separately.
***If the sync did not work, try it again - you may not have pressed and held the
buttons on the remote control quickly enough to sync it to the base.***
***If the remote blinked for a long time when you pressed and held the HEAD UP
and FOOT UP buttons, the sync was unsuccessful, and the remote's frequency needs
to be changed. On the back of the remote within the battery compartment, there are
6 dip switches above the 3 batteries (see Figure 3). Change those switches so that
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