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The (ice full)
indicator lights
Too much ice in the ice
basket.
Remove some ice from the ice basket.
The ice making
cycle is normal,
but no ice is
made
The room temperature or
water temperature may
be too high.
The room temperature should be no higher than
86° F (30° C). The water temperature should be no
higher than 77° F (25° C) and no lower than 50° F
(10° C).
The refrigerant liquid may
have leaked.
Contact a qualified service technician for repair.
A pipe in the cooling
system may be blocked.
Contact a qualified service technician for repair.
The ice making cycle is
too short.
Press the + button to lengthen the ice making
cycle.
The ice cubes
stick together
The ice cycle is too long
for the room
temperature.
Stop your ice maker, and restart it when the ice
blocks melt. Press the - button to shorten the ice
making cycle.
My ice maker
makes ice too
slowly
The hot air outlet is
blocked.
Check the hot air outlet and remove any
blockage.
The water temperature in
the water reservoir is too
high.
The water temperature should be no higher than
77° F (25° C) and no lower than 50° F (10° C).
The refrigeration system
is malfunctioning.
Have your ice maker serviced by a qualified
technician.
There is no water
in the water
separator pipe
The holes in the separator
pipe are blocked.
Use a thin wire or paper clip to clean the holes in
the water separator pipe
The ice cubes are
too thick and
can’t drop into
the ice basket
The ice making cycle is
too long.
Press the - button to shorten the ice making cycle.
The ice cubes are
too thin
The ambient temperature
is too high.
Move your ice maker to a cooler place. The
temperature should be no higher than 86° F
(30° C). The water temperature should be no
higher than 77° F (25° C) and no lower than 50° F
(10° C).
There is a refrigerant
system leak or blockage.
Have your ice maker serviced by a qualified
technician.
My ice maker is
leaking water
The drain plug is loose or
missing.
Replace the drain plug into the drain line.
A pipe joint in your ice
maker may be loose.
Have your ice maker serviced by a qualified
technician.
The seal has reached the
end of its service life.
Have your ice maker serviced by a qualified
technician.
“E1” appears on
the display
The ambient temperature
sensor is not working.
Have your ice maker serviced by a qualified
technician.
“E2” appears on
the display
The water temperature
sensor is not working.
Have your ice maker serviced by a qualified
technician.
PROBLEM POSSIBLE CAUSE POSSIBLE SOLUTION