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If your camera encounters connectivity issues:
• Ensure the camera firmware is up to date.
• Use the official data cable for transfer, as non-official cables may have
compatibility issues.
• Ensure the camera is powered on.
• Verify that the SD card is compatible and functioning properly.
Transfer files between the Insta360 app and your Mac:
For iPhone:
• Connect your iPhone to your Mac.
• In the Finder window on your Mac, select your iPhone.
• At the top of the Finder window, click Files, then follow one of these steps:
o To transfer from Mac to iPhone: Create a new folder named IMPORT on
your desktop, drag your files to the IMPORT folder, then into the Insta360
app folder on your device.
o To transfer from iPhone to Mac: Click the small triangle beside the
Insta360 app to access the DCIM folder, then drag the desired files to a
folder on your Mac.
Note:
• The folder must be named IMPORT with capital letters.
• Transfer progress may not be visible. Please wait patiently for it to finish.
• After transferring, restart the Insta360 app on your phone to see the files.
For Android:
• Install Android File Transfer on your Mac.
• Connect your phone to the Mac and open Android File Transfer.
• Locate "data > com.arashivision.insta360akiko > files > Insta360OneR >
galleryOriginal", then follow these steps to browse the files and folders on your
Android device, and copy / paste or drag them to a folder on your Mac.
Transfer files between the Insta360 app and your Windows PC:
For iPhone:
• Install iTunes on your Windows PC. Connect your iPhone to your PC, open iTunes,
and complete the authorization process as per the instructions.
• After successful authorization, click the iPhone icon in the top left corner to
access the iPhone's files.
• Click "File Sharing" and select "Insta360" from the list. Then, follow one of these
steps:
o To transfer from iPhone to Windows PC: Locate the DCIM folder, click
Save, choose your desired path, and click Save.
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