Insta360 X4 - Maintenance; Firmware Update; Update via Insta360 App; Firmware Update Failure Troubleshooting

21
o To transfer from Windows PC to iPhone: Create a new folder named
IMPORT, copy the photos / videos to the IMPORT folder, and replace the
IMPORT folder in the Insta360 app.
Note:
• The folder must be named IMPORT with capital letters.
• After transferring, restart the Insta360 app on your phone to see the files.
For Android:
• Connect your Android phone to your PC. Choose "Manage Files" under "USB
Connected" on the phone if required.
• Click "My Computer/This Computer", locate your phone model, and click "Internal
Storage".
• Navigate to "data > com.arashivision.insta360akiko > files > Insta360OneR >
galleryOriginal", then follow one of these steps:
o To transfer from Android to Windows PC: Copy the folder or files to your
PC.
o To transfer from Windows PC to Android: Copy files to this folder from
your PC.
Maintenance
Firmware Update
Regular firmware updates will be available for X4 to ensure optimal performance. Please
update to the latest version for the best results.
Before updating, ensure that X4 has a minimum of 20% battery remaining.
Update via Insta360 App:
Connect X4 to the Insta360 app. The app will notify you if a new firmware update is
available. Follow the on-screen instructions to update the firmware.
If the camera firmware update fails, check the following and attempt the update
again:
• Ensure the camera is in close proximity to your phone.
• Keep the Insta360 app active and avoid exiting or minimizing it.
• Ensure your phone has a strong and stable network connection.