Service/Technical Support
Tel: 01704 502911
To ensure your service enquiry is handled as
efficiently as possible, please have the following
information available;
• Brief description of problem
• Product Type (model)
• Serial Number (label on right-hand side of machine).
This is essential
Guarantee
Your boiler is guaranteed for twelve months from
date of installation.
Our guarantee includes on site labour and parts
for problems caused by fault of manufacture and
component failure with the following exclusions:
• Problems caused by hard water and lime scale.
We regret that we cannot be held responsible for
problems caused by hard water
• Dripping Taps. These components are subject
to wear and tear but in the event of a tap failing
within twelve months of installation, we will be
pleased to replace the tap assembly by post.
Fitting is very simple and requires no tools. An
engineer call out is not necessary.
• Accidental damage, misuse or use not in
accordance with these instructions and damage
caused by incorrect installation.
The manufacturer disclaims any liability for incidental,
or consequential damages.
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