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iPECS 1030i - User Manual

iPECS 1030i
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Using the Phone Book Directory
Access the stored
telephone numbers in your system
Press the Directory
Press OK
Fixed
Buttons
Fixed
Buttons
Navigation
Key
Flexible
Buttons
OK Key
LCD Display
Handset
Speaker
Menu
Button
Dial Pad
Buttons
Speaker
Button
Volume
Button
Soft Keys
Ring/Message
Indicator
Fixed Buttons
MSG:
Mute: Mute the call so that the caller
Headset (icon):
Dir:
Trans:
DND (Do-Not-Disturb):
Hold:
Menu button:
Volume button:
Speaker button:
Flexible buttons:
LCD screen:
Soft Keys: These buttons are interactive and
Phone Guide
Ericsson-LG Enterprise iPECS
1030i Handset Key Features Guide
Phone Directory
Voicemail
Accessing your Voicemail
missed calls
voicemail
SMS
Listening to Voicemail (Options)

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Summary

1030 i Button Layout

Phone Guide

Phone Directory

Using the Phone Book Directory

Access the stored telephone numbers in your system.

Voicemail

Accessing your Voicemail

Press the Message button followed by one of the following options: 1- to give an internal user a call back.

Listening to Voicemail Options

Once you have accessed your voicemail inbox here are the options available to you: Dial 1 - New messages.

Dealing with calls

Answering an Incoming Call

Lift the handset or press the speaker key. To answer a call on another extension use the PICKUP soft key.

Making an External Call

Lift the handset and dial a 9 for an outside line, followed by the number that you require.

Making an Internal Call

Lift the handset and dial the extension number or press the flex key assigned to the contact.

Rejecting a Call

Press the DND button when a call comes in.

Parking a call

To park an active external call, press Transfer, dial the park code or use the Park key.

Camp On (Call Waiting)

When dialling an extension that is engaged, the Camp On feature allows the station to be notified that there is a call waiting.

Transferring a call

During an active call, press either the Transfer button or the TRANS soft key. Dial the extension number.

Returning to Caller from a Transfer

Press the Green flashing flex key or the Transfer button.

Redialling a number

Call Log

List of phone numbers called and received.

Features

Do-Not-Disturb

Makes your extension unavailable.

Ad Hoc Conference Calls

Group calling (3 or more callers).

Programming Call Forward

Routes your calls to another extension/group/speed dial.

Overview

The Ericsson-LG Enterprise iPECS 1030i is a business communication solution designed to provide a comprehensive set of telephony features through a user-friendly handset. This guide details its layout, key functions, and various call management capabilities.

Device Layout and Components:

The 1030i handset features a clear LCD Display that serves as the primary interface for status updates, dialing directories, and text message information. A Ring/Message Indicator provides visual alerts for incoming calls and new messages.

The handset includes a traditional Handset for private conversations and a built-in Speaker for hands-free communication.

The device is equipped with a Dial Pad for entering numbers and text. Above the dial pad, a Navigation Key (up, down, left, right arrows) allows users to scroll through menus and lists, complemented by an OK Key for selection.

For quick access to frequently used functions, the 1030i features Soft Keys located directly below the LCD display. These buttons are interactive, and their function changes based on the phone's current status, offering dynamic options. Additionally, there are Flexible Buttons which are programmable, allowing users to assign lines or specific features to them. The 1030i boasts 18 such programmable keys spread across three pages, providing extensive customization.

A dedicated Menu Button grants access to the phone's settings, enabling users to customize aspects like font, display, and overall configuration. A Volume Button allows for adjustment of the ring, headset, handset, and speaker volumes. The Speaker Button toggles the speakerphone on and off during a call and illuminates when the phone is in menu mode.

Fixed Buttons and Their Functions:

The 1030i incorporates several fixed buttons with dedicated functions:

  • MSG (Message): Provides access to message boxes, including options to call back internal users, access missed calls, retrieve voicemail, or view internal SMS messages.
  • Mute: Mutes the call, preventing the caller from hearing your voice.
  • Headset (icon): When a headset is plugged in, this button toggles between the headset and the handset for audio output.
  • Dir (Directory): Allows users to search directories using alpha dialing.
  • Trans (Transfer): Transfers the current active call or, when the phone is idle, accesses the Program menu.
  • DND (Do-Not-Disturb): Blocks incoming calls. If activated while the phone is ringing, it terminates the call, and the caller receives a busy tone.
  • Hold: Places a call on hold, with the caller receiving on-hold music or comfort tones.

Usage Features:

Call Management:

  • Answering an Incoming Call: Lift the handset or press the speaker key. To answer a call ringing on another extension, use the PICKUP soft key. If a call is ringing on an extension programmed under a Flex key, press the flashing light and lift the handset.
  • Making an External Call: Lift the handset and dial '9' for an outside line, followed by the desired number. For hands-free mode, dial '9' without lifting the handset. Alternatively, select a 'Line' key programmed in your Flex keys.
  • Making an Internal Call: Lift the handset and dial the extension number or press the flex key assigned to the contact.
  • Rejecting a Call: Press the DND button when a call comes in.
  • Parking a Call: To park an active external call, press Transfer, dial the park code (e.g., #601 for Park 1) or use a programmed Park key, then hang up. To retrieve a parked call, lift the handset and dial the park code.
  • Camp On (Call Waiting): When dialing an engaged extension, press '*' to wait off-hook or Message to request a call back, notifying the station that there is a call waiting.
  • Transferring a Call: During an active call, press Transfer or the TRANS soft key. Dial the extension number, external number, or a programmed flex key. Users can announce the call to the recipient or simply hang up to complete the transfer.
  • Returning to Caller from a Transfer: Press the Green flashing flex key or the Transfer button.
  • Redialling a Number (Call Log): Press the LOG soft key to view a list of called and received numbers. Scroll using the Navigation buttons. To redial, press the SEND soft key. For call information, press the DETAIL soft key, then BACK to exit.

Directory and Voicemail:

  • Using the Phone Book Directory: Press the Directory button and enter the first character(s) of the name (e.g., press '5' twice for 'K'). Press OK, use the navigation key to scroll, and press OK or 'Send' from the soft key to dial.
  • Accessing Voicemail: Press the Message button and choose from options:
    • 1 - Call back an internal user
    • 2 - Access missed calls
    • 3 - Access your voicemail
    • 4 - Access your SMS (internal message)
    • If the password is unknown, contact the system administrator.
  • Listening to Voicemail (Options): Once in the voicemail inbox, options include:
    • Dial 1 - New messages
    • Dial 2 - Saved messages
    • Dial 3 - Urgent messages
    • Dial 4 - Send messages, Manage greetings
    • Dial 5 - Personal options
    • Dial 8 - Set greeting or password
    • Dial 0 - Disconnect

Advanced Features:

  • Do-Not-Disturb: Press the DND key to activate and press it again to deactivate. This feature makes your extension unavailable and is not available on the attendant handset.
  • Ad Hoc Conference Calls (Group Calling): To initiate a conference call, first call the first party. Once connected, press the assigned flex key. Then call the second party. Once connected, press the assigned flex key twice to connect all calls.
  • Programming Call Forward: Press the Right arrow on the navigation key until FWD appears in the Soft keys and select it. Choose from the following options:
    • 1 - Unconditional Forward (forwards all calls instantly)
    • 2 - Busy Call Forward (forwards calls only when you are on the phone)
    • 3 - No Answer Call Forward (forwards calls only if you don't answer)
    • 4 - Busy / No Answer Call Forward (mix of 2 & 3)
    • 5 - To disable call forwarding, access the FWD soft key and press '#'.
    • Note: These call forwarding features override voicemail functions.

Technical Specifications (Implied):

The 1030i is designed for business communication environments, supporting a range of features essential for efficient call handling. While specific technical specifications like power consumption or network protocols are not explicitly detailed in this guide, the emphasis on "Enterprise iPECS" suggests integration within a robust IP-based communication system. The presence of 18 programmable keys across three pages indicates a high degree of customization and capacity for managing multiple lines or features simultaneously. The "LCD screen" provides a visual interface, which is standard for modern business phones, and the "Ring/Message Indicator" offers clear visual cues for user attention.

Maintenance Features (Implied):

The guide primarily focuses on operational features rather than explicit maintenance. However, the ability to access "Menu button" for "settings for your phone, such as changing the font and display or changing configuration" implies user-level customization and basic configuration management. For more complex issues or password resets, the guide directs users to "contact your system administrator," suggesting that system-level maintenance and troubleshooting are handled by IT personnel rather than end-users. The robust design of a business-grade handset typically implies durability and minimal user maintenance beyond keeping the device clean.

iPECS 1030i Specifications

General IconGeneral
BrandiPECS
Model1030i
CategoryHandsets
LanguageEnglish

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