9
8
10
CUSTOMER CARE
a. If you puff rapidly, the duration will be shorter as the Holder firmware
is designed for 6 minutes or 14 puffs, whichever comes first.
Try to pace yourself between puffs.
b. When you activate the IQOS™ Holder, wait for the solid green light
before using it, you can then enjoy a tobacco stick for 6 minutes or 14 puffs,
whichever comes first.
c. It might be time to replace your IQOS™ Holder as the battery
may have reached its end of lifecycle.
If your IQOS™ Device is exposed to extreme temperatures for a certain
period of time, it might stop working until it is back within normal ambient
conditions. In the case of cold temperatures try to keep it in your
inside pocket to protect it.
TROUBLESHOOTING
The tobacco stick duration is too short.
The IQOS™ Device does not work properly
in extreme temperatures.
0-800-507-807 or 4767
www.IQOS.ua
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