Jabra Link 360 Adapter
Can I connect my Jabra Enterprise Bluetooth device directly
with a computer or softphone?
Your Jabra Enterprise Bluetooth device is engineered to connect with a
computer using the included Jabra Bluetooth adapter. Some users may
have success pairing a Jabra Enterprise Bluetooth device directly with a
computer (not using the Jabra Bluetooth adapter). However, the full
functionality of the Jabra device may not be available. For example, you
may be able to send and receive audio, but the buttons on the device may
not work for call controls with a softphone client such as Microsoft Teams,
as they would when using the Jabra Bluetooth adapter.
If you do pair directly with a computer, note that it must support the
following:
The Hands Free (HFP) or Headset (HSP) Bluetooth profile.
The Advanced Audio Distribution Profile (A2DP) Bluetooth profile.
In addition, ensure that all devices, including your Jabra Enterprise
Bluetooth device, are up to date with the latest firmware/software. When
pairing your Jabra Enterprise Bluetooth device, follow the same steps that
you would for pairing with a mobile device. To troubleshoot challenges
when connected directly to a computer or softphone client, try the
following steps:
Check that the Bluetooth connection is active on the computer.
Remove the previous pairing and re-pair.
Reset your Jabra device.
Ensure that you have the latest version of the softphone client
installed.
Ensure that your Jabra device is selected as the audio device on your
computer and the softphone client.
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