MULTIMEDIA 205
in a queue until an agent is available. If you do
not have an active subscription, push the
ASSIST button and click the Activate button on
the touchscreen to activate services.
CONNECTED SERVICES SOS FAQS
1.
What happens if I accidentally push the SOS
Call button on the mirror?
You have 10
seconds after pushing the SOS Call button
to cancel the call. To cancel the call, either
push the SOS Call button again, or press
the Cancel button on the in-vehicle
touchscreen.
2. What type of information is sent when I use
the SOS Call button from my vehicle?
Certain vehicle information, such as make
and model, is transmitted along with the
last known GPS location.
3. When could I use the SOS Call button? You
can use the SOS Call button to make a call
if you or someone else needs emergency
assistance.
CONNECTED SERVICES REMOTE DOOR
L
OCK/UNLOCK FAQS
1.
How long does it take to unlock or lock the
door?
Depending on various conditions, it
can take up to three minutes or more for
the request to get to your vehicle.
2. Which is faster, my key fob or the Uconnect
App? Your key fob will lock/unlock the door
more quickly, however its range is limited
and your Uconnect App comes in handy for
these and other situations.
3. Will my vehicle be safe if I lose my device?
People sometimes lose their mobile
devices, which is why security measures
have been engineered into the Uconnect
App. Asking for your username, password
and SiriusXM Guardian™ Security PIN are
required for the activation of Remote
services through your mobile device. It is
your responsibility to protect your
passwords and PINs.
4. Why can’t all mobile devices use the
Uconnect App? The Uconnect App is
compatible with most devices with the
Apple® and Android™ operating systems.
The capabilities of these devices allow us to
remotely command your vehicle. Other
operating systems may be supported in the
future.
5. Why is the Uconnect App running slow? The
Uconnect App relies on a mobile network
connection from your device to send
commands to your vehicle which must have
an operable LTE (voice/data) or 3G, 4G
(data), or 5G (data) network connection. If
either your device or your vehicle is in an
area with below average coverage, it may
take longer to log in and send commands.
5
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