07/After-sales Service Terms
7.1. Special Note
No prior notice will be given if the product is upgraded due to technological reasons.
The appearance or color of the product is subject to the actual.The warranty card
applies to the services of repair, replacement. and refund of the product with the
following IMEI. Please keep this warranty card and the original purchase receipt
together in a safe place, as these will be needed at time of services.
06/Others
6.1. FAQ
1. The device does not start and the LED indicators are off.
(1) Check the ignition status of the vehicle, as the device will operate only
when the vehicle is started;
(2) Check if the device is securely connected to the B+, ACC, and GND
wires of the vehicle;
(3) Check if the fuse is blown or shorted.
2. The camera does not operate properly and the red indicator flashes.
(1) Check if the memory card is inserted correctly;
(2) Check the memory card on a computer to see if it is normal;
(3) Check if the format of your memory card is FAT32. If not, please format
it to FAT32.
3. The device cannot access the network and the blue indicator flashes.
(1) Check if the SIM card is correctly attached and activated with the re-
quired mobile network services;
(2) If it is an IoT card, you may need to configure the APN manually as the
APN adaptation may fail.
4. The device cannot perform positioning and the green indicator flashes.
(1) Drive your vehicle to an open area. The GNSS signals may be weak in
an underground garage or a tunnel;
(2) If the device is started under a high-rise building, it is a normal phe-
nomenon that the signal search and positioning may be slow. In this
case, you can drive your vehicle to an open area to speed up the position-
ing.
5. The platform fails to receive some alerts.
(1) Check if the switches for these alerts are enabled on the platform.
6. The camera becomes loose easily after adjusting the capture angle.
(1) After adjusting the camera to the optimal capture angle, tighten the
tamper-proof screw.
7. The mount base falls off easily after attachment.
(1) The mount base is equipped with a 3M double-sided adhesive tape. Its
adhesiveness may be affected if there is floating dust or grease on the in-
stall position. Therefore, please clean the install position before installing.
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