6 Trouble shooting
During operation if any problem appears, please read the following table and contact your local
supplier if the problem remains unsolved.
Common errors
Possible Causes Solutions
Connection failed
Confirm the device is connected
to WIFI successfully
WIFI network error Check WIFI status
Phone network error
Make sure your phone can access
internet
Motion detect not activated
Activate motion detect function
Make sure the APP is running or
running in backstage
Replace or format the card
Live view black screen
or replay failure
Bad network connection of
cellphone
Improve network condition
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